James Kilday

• Directing venue operations and welfare of up to 70 staff.
• Created and led successful business culture focusing on performance.
• Identified operational issues impacting performance and profitability.
• £40k net average weeks, £65-70k peak seasons
• Financial analysis, cost management and reporting relating to staff and stock
• Management of recruitment, internal audits and HR operations
• Management of operational systems including staff compliance training and rotaring
• Mentored management team for enhanced performance whilst allocating venue responsibilities to promote business interest
• Established a positive work environment which promoted staff morale and productivity.

• Provided Management support across multiple venues post-Lockdown
• Collaborated with General Managers on post-pandemic recruitment and training
• Led successful opening of three new venues within four months
• Developed and enhanced training materials to reflect updated Company service steps
• Responsibilities included;

- Team member recruitment, on-boarding and training

- Management recruitment, on- boarding and training including; labour management training, financial reporting, due diligence and ordering.

• Transitioned to hospitality after teaching to realise dream of managing own venue
• Responsible for daily operations of restaurant and hotel
• Responsibilities same as General Manager in York
• Seeked transfer to new venue prior to Coronavirus lockdown in March 2020.

• Conducted thorough assessment and analysis of student finance applications
• Steady income whilst searching for teaching position

• Gained teaching experience in A level Psychology as part of University course
• Lesson preparation and delivery
• Assessment of student's work

• Managed day-to-day operations of independent restaurant
• Responsibilities; delegation of jobs to all staff, cash handling, Human Resource procedures, Stock management
• Enhanced experience in managing staff and business activities

• Completed 88 days of rural work in Australia for second year visa

• Oversaw high-quality customer experience as Floor Supervisor whilst training new team members to Company standards
• Consistently achieved top weekly sales figures

• Promoted to Shift Manager
• Oversaw all aspects of restaurant management on shift
• Gained experience in staff management in conjunction with sales forecasts, dealing with purchasing and management of stock, awareness of Cost of Labour and Cost of Sales.

• Post transferred to York during University education
• Duties as previous post

• Supplemented my income during A level studies by working as a part time waiter