Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Language
Timeline
Generic

Jordon Lever

Leicester,Leicestershire

Summary

Fully qualified, highly motivated General Manager, with an exemplary career within the fitness industry spanning the last 15 years including Fitness First, Lifestyle Fitness and The Gym Group. Utilising my passion for fitness and customer service, I have achieved numerous promotions into roles of progressive responsibility. I am a GM that has worked his way through the ranks across numerous departments - front of house, sales and duty manager. As a net result, I bring all round capability within management, as well as the ability to identify and implement improvements that enhance productivity, engage employees and transform customer experience. My passion and commitment to my roles have been reflected by an excellent track record of service improvements and incremental revenue generation, in every role I have held to date. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience
1
1
Certification

Work history

General Manager

The Gym Group
Leicester
01.2020 - 09.2025
  • Responsible for managing and leading large teams.
  • Accountable for hitting clubs KPIs, including: P&L, customer service/satisfaction and sales.
  • Leading from the front and by example, happy to get stuck in and set the standard for service.
  • Unwavering commitment to understand the expectations of my members and having a continuous improvement plan in place to exceed those.
  • Great leader, engaging and inspirational, setting a high-level example to those around me - team and members alike.
  • Navigating the P&L figures, eye for detail and taking a strategic approach to maximising the gym’s potential.
  • Managing compliance whilst delivering the highest service levels possible during the day to day running of the gym.
  • Driving forward a fully engaged team to deliver excellence, whilst being equally at home sharing best practice with peers.
  • Engage and influence when needed, forming strategic plans to reinforce business decisions.
  • Positive approach to team development and continuously look for ways in which to maximise their potential.
  • Streamlined communication processes for improved team collaboration.
  • Built high-performing teams to achieve organisational objectives.
  • Established a positive work environment which promoted staff morale and productivity.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Introduced effective cost control measures, reducing unnecessary expenditure.

Assistant General Manager

The Gym Group
Leicester
01.2016 - 01.2020
  • Promoted to Assistant General Manager after company takeover. Roles included:
  • Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward.
  • Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values.
  • Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver.
  • Bring a result driven mindset with a keen interest in driving the commercial performance of the gym.
  • Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers.
  • Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks.
  • Support the GM with onsite admin tasks including rotas, time tracking and security checks.
  • Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies.

Sales Manager

Lifestyle Fitness
Leicester
01.2014 - 01.2016
  • Role change due to company take-over, responsible for sales of gym memberships. This required me to use my customer service skills within the gym and also on outreach appointments within the community, for example corporate events and student events to promote the gym. KPI focused - ensuring monthly sales targets are hit, promoting YOY growth.

Duty Manager

Klick Fitness
Leicester
01.2012 - 01.2014
  • Promoted to duty manager after company takeover, primary role in customer service with addition of managing a team within the gym and fulfilling admin roles within the office environment. I also became responsible for teaching fitness classes including; circuits, abs/core, kettlebells, spin and legs bums and tums.

Front of house/Reception

Fitness First
Leicester
05.2009 - 01.2012
  • During this role I was required to provide outstanding customer service through my work on reception, meeting and greeting all members as well as prospective members. I was on hand to respond to queries and questions both in person and over the phone. I was responsible for ensuring member satisfaction around the gym and provide information on equipment in the gym. I was also responsible for driving revenue for the business by selling various products and often hit KPIs in the process.

Education

GCSEs -

Guthlaxton College
Leicester
01.2005 - /2007

AS/A level -

Guthlaxton college
01.2007 - /2009

Skills

  • People Management
  • Customer Service
  • Coaching and People Development
  • Leadership
  • Communication
  • Active Listening
  • Result-Driven approach
  • Financial budgeting
  • Professional training delivery
  • Staff recruitment and retention
  • Leadership development
  • Performance driving
  • Resilience under pressure

Accomplishments

  • Regional champion role for Group Exercise and PT Mentoring.
  • Regional lead mentor for The Gym Group Academy.
  • 100% yearly compliance audit.
  • Consistent KPI accomplishment within role as GM (profit, sales, service).
  • Leadership development within Leicester sites, working to further develop current managers.

Certification

  • NVQ Level 3 in Management.
  • NVQ Level 2 in Customer Service.
  • Level 2 Gym Instructor.
  • Level 3 Diploma in Personal Training.
  • Level 3 Award in Assessing Competence in the Work Environment.
  • Level 2 FA Qualified Football Coach.
  • Emergency First Aid at Work.

Language

English

Timeline

General Manager

The Gym Group
01.2020 - 09.2025

Assistant General Manager

The Gym Group
01.2016 - 01.2020

Sales Manager

Lifestyle Fitness
01.2014 - 01.2016

Duty Manager

Klick Fitness
01.2012 - 01.2014

Front of house/Reception

Fitness First
05.2009 - 01.2012

AS/A level -

Guthlaxton college
01.2007 - /2009

GCSEs -

Guthlaxton College
01.2005 - /2007
Jordon Lever