James Joy
Poole,Dor
Summary
Accomplished professional with extensive expertise in operations management, employee management, and staff training and development. Demonstrates exceptional skills in cost control and budgeting, forecasting and planning, and quality control. Proficient in maintaining kitchen equipment, ensuring health, safety, and environment compliance, and adhering to food hygiene standards. Adept at implementing waste reduction strategies and managing scheduling and rotas. Committed to mentoring and coaching teams while upholding COSHH regulations.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant manager
Pizza Hut
Poole, Dorset
04.2005 - 10.2025
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Managed daily operations for smooth restaurant functioning.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Increased table turnover rate with efficient floor management.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Streamlined staff rotas to optimise efficiency.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Trained new team members, enhanced service quality.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Team member
Co-op Food
Parkstone, Dorset
03.2001 - 06.2004
- Performed additional cleaning tasks after store closing hours for continued maintenance of cleanliness standards.
- Collaborated effectively with team members to achieve task completion within set timescales.
- Facilitated efficient checkout process by quickly replenishing depleted stock near till points.
- Employed excellent time management skills to meet restocking deadlines.
- Handled product rotation for freshness and quality control.
- Kept orderly product displays, improving shop appearance.
Education
NVQ Level 3 - Hospitality Management
Pizza Hut
Poole 09.2020 - 06.2021
A-Levels -
Sixth Form
Poole 09.2001 - 06.2003
GCSEs -
Martin Kemp Welch
Poole 09.1998 - 06.2001
Skills
Cleaning and organization
Attention to detail
- Employee management
- Staff training and development
- Operations management
- Cost control and budgeting
- People management
- Kitchen equipment maintenance
- Forecasting and planning
- Quality control
- Scheduling and rotas
- Health, safety, and environment compliance
- Mentoring and coaching
- COSHH regulations
- Food hygiene standards
- Waste reduction strategies
Timeline
NVQ Level 3 - Hospitality Management
Pizza Hut
09.2020 - 06.2021
Restaurant manager
Pizza Hut
04.2005 - 10.2025
A-Levels -
Sixth Form
09.2001 - 06.2003
Team member
Co-op Food
03.2001 - 06.2004
GCSEs -
Martin Kemp Welch
09.1998 - 06.2001