Chakshu Sood
London ,United Kingdom
Summary
Dynamic and versatile professional with strong leadership experience in hospitality operations, customer service, and logistics. Currently working as a Restaurant Manager while also operating as a part-time Truck Driver, demonstrating exceptional multitasking ability, time management, and reliability. Experienced in managing teams, enhancing service standards, and optimising daily operations within fast-paced environments. Skilled in training and supervising staff, resolving customer issues, maintaining compliance with safety and hygiene regulations, and ensuring efficient delivery operations. Known for strong communication, operational excellence, and a hands-on approach that supports both service quality and organisational goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant manager
Gods Own Kitchen
London, United Kingdom
08.2025 - Current
- Managed daily operations for smooth restaurant functioning.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Trained new team members, enhanced service quality.
- Developed relationships with suppliers for better inventory management.
- Increased table turnover rate with efficient floor management.
- Ensured compliance to health and safety regulations for safe dining environment.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Part-Time Truck Drive (HGV/LGV)
Stackia Ltd
London, United Kingdom
09.2025 - Current
- Ensured vehicle cleanliness for professional representation of company image.
- Regularly checked tyres, brakes, lights before each journey, promoting vehicle longevity.
- Improved customer satisfaction by providing timely and efficient service.
- Handled all documentation required at checkpoints promptly, avoiding delays in delivery.
- Met strict delivery deadlines whilst handling a wide range of goods.
- Maintained high safety standards with regular truck check-ups and maintenance.
- Coordinated closely with dispatchers for accurate understanding of job requirements.
- Followed traffic laws diligently, ensuring safe delivery of goods.
Housekeeping Supervisor
Fairmont Windsor Park
London, United Kingdom
01.2024 - 07.2025
- Enhanced room preparation process for VIP guests, tailoring amenities to individual preferences for superior service.
- Conducted thorough inspections of guest rooms and public areas to guarantee adherence to hygiene standards.
- Organised team-building activities to foster a positive work environment and improve staff morale.
- Facilitated communication between housekeeping and front desk staff to enhance guest experience.
- Addressed guest complaints related to room cleanliness swiftly, implementing corrective measures.
- Implemented a lost and found procedure, ensuring guests' items were safely returned.
- Provided comprehensive training to new employees on proper cleaning techniques and the use of cleaning equipment.
- Assessed performance of housekeeping staff, providing constructive feedback and recommending promotions.
- Developed a rota system to optimise staff deployment and ensure coverage during peak times.
- Organised shifts to manage schedule of housekeepers, achieve consistency and fairness and manage smooth operations.
- Reviewed employee performance and devised improvement plans.
- Developed training programmes to build employee performance.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
Sales and Customer Service Representative
DPD
London, United Kingdom
04.2023 - 12.2023
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Tailored communication style to suit diverse customer base, building rapport and trust through personalised interactions.
Housekeeping Supervisor
Sofitel London Heathrow
London, United Kingdom
03.2022 - 02.2023
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Submitted repair requests to maintenance teams for prompt remedy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
- Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
Subject Matter Expert
Swiggy
Chandigarh , India
09.2021 - 01.2022
- Provided expert advice on subject-specific issues to enhance organisational efficiency.
- Contributed to policy development, ensuring alignment with industry regulations and standards.
- Mentored aspiring professionals, guiding their career development and professional growth.
- Handled complex problems and issues by understanding root causes and implementing solutions.
Customer Service Executive
RBL Bank
Chandigarh , India
10.2020 - 08.2021
- Enabled customers to find answers by providing extensive details on system navigation.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Followed company regulations, policies and processes.
Education
Master of Business Administration - Msc International Business Management
Edinburgh Napier Uniy
Edinburgh, United Kingdom 01.2022 - 05.2023
Bachelor of Business Administration - Business management
Arni University
Himachal pradesh, India 09.2017 - 08.2020
Skills
- Time management
- Customer service orientation
- Equipment maintenance
- Inventory management
- Decision making
- Complaint handling
- Chemical use knowledge
- Security protocols
- Housekeeping standards enforcement
- Cleaning techniques expertise
- Communication proficiency
- Training and development
- Room preparation processes
- Employee training
- Laundry management
- Deep cleaning methods
- Room inspections
- Training and mentorship
- Room inspection
- Cleaning product knowledge
- Task prioritisation
- Roster management
- Understanding of road laws
- Knowledge of transport regulations
- Safe loading practices
- Transport safety understanding
- Tachograph use
- Service standards compliance
- Restaurant marketing strategies
- Event planning prowess
- Efficient organiser
- Brand promotion knowledge
- Health and Safety Compliance
Timeline
Part-Time Truck Drive (HGV/LGV)
Stackia Ltd
09.2025 - Current
Restaurant manager
Gods Own Kitchen
08.2025 - Current
Housekeeping Supervisor
Fairmont Windsor Park
01.2024 - 07.2025
Sales and Customer Service Representative
DPD
04.2023 - 12.2023
Housekeeping Supervisor
Sofitel London Heathrow
03.2022 - 02.2023
Master of Business Administration - Msc International Business Management
Edinburgh Napier Uniy
01.2022 - 05.2023
Subject Matter Expert
Swiggy
09.2021 - 01.2022
Customer Service Executive
RBL Bank
10.2020 - 08.2021
Bachelor of Business Administration - Business management
Arni University
09.2017 - 08.2020