James Gadsden

Design, sell and project manage high-end British and German kitchen projects, typically valued at £30,000+, managing projects from the initial customer consultation through to installation and completion.

• Develop bespoke kitchen designs and practical solutions using strong product knowledge and technical understanding.
• Design bespoke fitted bedroom and wardrobe solutions, including hinged and sliding-door systems.
• Produce detailed CAD designs using Compusoft Winner alongside accurate hand-drawn technical plans, typically at 1:20 scale.
• Carry out detailed site surveys, identifying technical considerations and potential installation issues before projects proceed.
• Prepare detailed quotations and manage pricing, orders and confirmations using KBB SMART.
• Manage multiple projects simultaneously, coordinating customers, suppliers, fitters, tradespeople and other industry professionals.
• Coordinate projects from design and sale through ordering, delivery, installation and completion, maintaining clear communication throughout.
• Attend site meetings and work directly with installers, tradespeople and architects to resolve technical and project-related issues.
• Manage changes and remedial requirements, working with relevant parties to achieve practical solutions and maintain customer satisfaction.
• Build and maintain strong relationships with customers, suppliers, installers and industry professionals.
• Maintain a strong understanding of Häcker kitchens, appliances and other key industry suppliers.
• Contribute ideas and initiatives aimed at improving the customer journey, internal processes and overall customer experience.

• Delivered customer orders safely and efficiently within strict timeframes.
• Maintained a reliable and professional service while working during challenging pandemic conditions.
• Handled customer goods carefully and ensured deliveries were completed accurately.
• Developed strong time-management, organisation and customer-service skills.

• Assisted customers in the showroom, understanding their requirements and recommending suitable products.
• Developed early experience within the kitchen industry and gained an understanding of the customer journey from initial enquiry.
• Supported kitchen designers with day-to-day tasks and showroom operations.
• Maintained and updated showroom displays and product samples.
• Provided a friendly and professional customer experience.
• Developed product knowledge across kitchen furniture, appliances and associated products.