James Charles
Birmingham,West Midlands
Summary
Experienced hospitality professional with expertise in hotel software, key card systems, and room booking procedures. Demonstrates a strong ability to adapt to diverse cultures and maintain discretion and confidentiality in guest relations. Skilled in luggage handling techniques and knowledgeable about safety procedures, aiming to enhance guest satisfaction through strategic guest relations.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Graduate Podiatrist
Harvinder & Sukhman Takhar
Birmingham, West Midlands
2026.04 - 2026.06
- Maintained impeccable cleanliness standards through rigorous sterilization means, including autoclave integration and practising aseptically.
- Developed personalized healthcare plans relative to individual patient needs.
- Collaborated appropriately and efficaciously with the mutli-disciplinary department (MDT) for patients with complex podiatric presentations.
- Continued to exercise continued professional development (CPD), therein remaining paralleled with contemporary podiatric developments and technological improvements.
- Executed lower limb biomechanical assessments, featuring joint rom testing, observational gait analysis and force plate involvement.
Student Podiatrist
Sandwell and West Birmingham NHS Trust
Birmingham, West Midlands
2022.10 - 2025.02
- Maintained impeccable cleanliness standards through antiseptic techniques
- Performed (under supervision) minor surgeries under local anaesthesia.
- Maintained meticulous records of treatments provided to each patient.
- Provided professional advice on footwear to prevent future complications.
- Diagnosed complex foot disorders for effective treatments.
- Referred patients to other health care providers to receive specialised services.
- Offered domiciliary visitation services to those who are housebound.
- Commitment to intermittent block placements throughout the course (BSc Podiatric Medicine), regulated by Wolverhampton University.
Guest Service Agent
SmartRental
Birmingham, West Midlands
2025.06 - 06
- Maintained clean, welcoming reception area, enhancing guest first impressions.
- Handled special requests, personalising guests' experiences and fostering satisfaction.
- Coordinated with hotel departments to fulfil guest needs, ensuring smooth service delivery.
- Organised transportation services for guests, offering seamless travel experiences during their stay.
- Managed hotel reservations for optimal room occupancy.
- Recorded detailed notes during handover meetings to ensure clear communication among team members.
- Responsibilities with SmartRental were virtually consistent with those of my former post (11 months) with PentaHotels (company takeover).
Education
PgCert - Musculoskeletal Mechanics
University of Leeds
Leeds 2025.10 -
Bachelor of Science - Podiatric Medicine
University of Wolverhampton
Wolverhampton 2022.09 - 2025.05
A-Levels - Mathematics
King Edwards College V1
Birmingham 2019.09 - 2021.06
A-Levels - Chemistry
King Edwards College V1
Birmingham 2019.09 - 2021.06
A-Levels - Biology
King Edwards College V1
Birmingham 2019.09 - 2021.06
Skills
- Patient assessment techniques
- Foot care techniques
- Infection control practices
- Patient management software
- Appointment scheduling
- Footwear analysis
- Cultural adaptability
- Guest relations
- Discretion and confidentiality
Education
Current
Affiliations
- I've committed to three weekly gym sessions for optimal health and well-being, focusing on strength and fat loss.
References
References available upon request.
Timeline
Graduate Podiatrist
Harvinder & Sukhman Takhar
2026.04 - 2026.06
PgCert - Musculoskeletal Mechanics
University of Leeds
2025.10 -
Guest Service Agent
SmartRental
2025.06 - 06
Student Podiatrist
Sandwell and West Birmingham NHS Trust
2022.10 - 2025.02
Bachelor of Science - Podiatric Medicine
University of Wolverhampton
2022.09 - 2025.05
A-Levels - Mathematics
King Edwards College V1
2019.09 - 2021.06
A-Levels - Chemistry
King Edwards College V1
2019.09 - 2021.06
A-Levels - Biology
King Edwards College V1
2019.09 - 2021.06