James Angus McFadyen
Hampton Wick,United Kingdom
Summary
Experienced professional in restaurant management with a focus on enhancing food and beverage operations. Proven track record in improving customer service and team performance through innovative strategies. Committed to fostering positive work environments and mentoring staff to achieve their full potential, contributing to overall business growth.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Assistant Restaurant Manager
Signet Group (1665 Brasserie at The Mitre Hotel)
Hampton Court , Surrey
10.2023 - Current
- Handled customer complaints professionally to maintain high service standards.
- Drove upselling efforts to increase sales and support targets.
- Won internal team competitions and built motivation within the team.
- Promoted team spirit by encouraging a positive work culture.
- Trained new starters to keep service delivery consistent across shifts.
- Monitored food quality control procedures to maintain highest dish standards.
- Coordinated with restaurant manager on promotions to boost patronage.
- Supervised staff during busy periods to keep operations running smoothly.
- Coordinated table reservations to minimise customer waiting times.
- Managed 100pax guest events for weddings, birthdays, and corporate bookings.
Deputy General Manager
Pizza Express
Teddington, Richmond upon Thames
07.2021 - 10.2023
- Oversaw daily restaurant tasks to meet organisational objectives.
- Monitored stock levels daily to reduce waste and over-ordering incidents.
- Managed floor service during busy shifts of over 100 guests to raise table turnover efficiently.
- Maintained restaurant cleanliness daily to protect reputation and standards.
- Followed health and safety rules to support safe dining environments.
- Scheduled staff rotas and adjusted staffing levels for smoother efficiency.
- Ran daily restaurant operations to keep service moving smoothly.
- Created promotional plans to grow brand awareness locally.
- Promoted a positive dining atmosphere and delivered exceptional food service.
- Used analytical skills to guide daily decision-making processes.
English Language Teacher
Binh Minh Language Centre (BME)
Hanoi, Vietnam
06.2017 - 10.2020
- Designed creative teaching methods for children with behavioural challenges.
- Improved engagement with curriculum through lesson delivery and behavioural support.
- Raised monthly test results across assigned schools using targeted support.
- Received 2019 award for outstanding commitment to extracurricular activities.
- Represented company as judge for high profile English competitions across Hanoi.
- Planned English lesson content across varying student levels.
- Provided one-on-one tutoring to address individual pupil needs.
- Taught idioms and phrases using simplified techniques to aid understanding.
- Boosted student engagement using interactive teaching activities.
Front of House Team Member
The Stable Bar and Restaurant
Falmouth
08.2014 - 05.2017
- Joined a new and exciting restaurant concept at it's inauguration. Acting as both waiter, front of house and bar staff and team leader.
- Asked to take a pivotal role on boarding new staff – including training in processes, culture and customer experience outcomes.
- Asked to conduct opening and closing procedures, shift change handovers and continuous improvement activities based on customer feedback.
- Operated the outside bar during the 2017 Falmouth Oyster Festival and secured £5000 in profit over the course of two days due to my commitment and sales technique.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Freelance Waiter/Bar Attendant
Wii Select Events and Hospitality
London
07.2014 - 08.2014
- Worked as freelance waiter and bar staff during holidays to earn money and learn skills.
- Trained in silver service and delivered service for numerous London events.
- Served clients at long 10-12 hour shifts in harsh weather conditions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
Education
Level 2 Award in Wines -
WSET
11.2025 - 11.2025
Bachelor of Arts - English Literature (with study abroad)
University of Exeter
Exeter 2013 - 2017
Skills
- Teamwork and team building
- Silver service training
- Customer service
- Natural leadership
- Waiting and bartending
- Stock control
- Food hygiene and safety
- Adaptability to diverse environments
- Special events coordination
- Table setting standards
- Front-Of-House efficiency
- Communication mastery
- Delegation efficiency
- Restaurant software knowledge
- Effective upselling
- Decision-Making proficiency
Certification
- WSET Level 2 Award in Wines
- TEFL Qualified
- JASSO Scholarship Recipient
- LAMDA Qualification in Drama and Theatre
Affiliations
- Acting
- Writing
- Traveling
- Gym
- Strategy games
- Reading
- Playing Football, Golf, Tennis, Rugby
References
References available upon request.
Timeline
Level 2 Award in Wines -
WSET
11.2025 - 11.2025
Assistant Restaurant Manager
Signet Group (1665 Brasserie at The Mitre Hotel)
10.2023 - Current
Deputy General Manager
Pizza Express
07.2021 - 10.2023
English Language Teacher
Binh Minh Language Centre (BME)
06.2017 - 10.2020
Front of House Team Member
The Stable Bar and Restaurant
08.2014 - 05.2017
Freelance Waiter/Bar Attendant
Wii Select Events and Hospitality
07.2014 - 08.2014
Bachelor of Arts - English Literature (with study abroad)
University of Exeter
2013 - 2017