Summary
Overview
Work history
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Jalila Benchaouia

London,City of London

Summary

Skilled professional with a focus on process optimisation, KPI reporting, and business and data analysis. Demonstrated ability to collect, analyse, and translate business needs into actionable insights. Multilingual in Arabic, French, and English, enabling effective communication across diverse teams. Strong leadership and commercial awareness combined with hands-on experience in retail and hospitality operations.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work history

Keyholder

Venchi Piccadilly
London
2025.07 - 2026.04
  • Improved performance consistency through onboarding and training support for new hires.
  • Ensured efficient store operations by managing tills and daily opening/closing processes.
  • Collaborated with management to achieve store goals and enhance customer experience, driving 12% daily LFL sales growth through team motivation.
  • Supported achievements of sales and profit targets by monitoring KPIs and producing reports aligned with business analyst responsibilities

Supervisor

Afdanena Restaurant
London
2024.05 - 2025.03
  • Supervised and trained staff to maintain service quality and hygiene compliance.
  • Supported 10% sales growth through upselling and customer engagement strategies.
  • Managed high-volume operations in a fast-paced environment, ensuring operational efficiency.
  • Created Excel-based schedules and shift reports.
    Handled 100+ customer interactions per week, ensuring high levels of satisfaction.
  • Reduced workplace conflicts through effective communication and negotiation skills.

Education

MSc - Computing and Technology

Northumbria University
London, UK

Professional Degree - Technology and Web Programming

Faculty of Sciences
Marrakech, MOROCCO

DUT - Multimedia and Web Design

École Normale Supérieure
Tétouan, MOROCCO

Baccalaureate - Physics & Chemistry Sciences

Lycée Hassan II
Safi, MOROCCO

Skills

  • Business & Data Analysis (Excel, Power BI)
  • KPI Reporting
  • Process Improvement
  • Stakeholder Communication
  • Requirements Gathering & Documentation
  • Multilingual (English, French, Arabic)
  • Retail & Hospitality Operations
  • Leadership & Business Management

Certification

  • C1 English Language : Eurospeak Language School, Reading – 2022
  • Introduction to Data Science : Peckham DAZ, UAL London June–August 2025
  • Python Basics : HackerRank, June 2025
  • Google Data Analytics : Foundations: Data, Data, Everywhere – Coursera, June 2025

Interests

Passionate about creative content, photography, and digital storytelling. Enjoy fitness, personal development, and wellness coaching. I regularly explore new tech tools and write reflections on mindset and growth.

Timeline

Keyholder

Venchi Piccadilly
2025.07 - 2026.04

Supervisor

Afdanena Restaurant
2024.05 - 2025.03

Professional Degree - Technology and Web Programming

Faculty of Sciences

DUT - Multimedia and Web Design

École Normale Supérieure

Baccalaureate - Physics & Chemistry Sciences

Lycée Hassan II

MSc - Computing and Technology

Northumbria University
Jalila Benchaouia