Jalia Ndikuwa
Bahrain
Summary
Highly skilled hospitality professional with expertise in multitasking, decision-making, and delivering exceptional service. Proficient in table setting, banquet coordination, and advanced waitressing techniques, ensuring seamless dining experiences. Dedicated to maintaining a service-oriented mindset while excelling in high-pressure environments. Committed to contributing to the success of hospitality teams through meticulous attention to detail and operational efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Waitress supervisor
Masha Foods
Kampala, Uganda
01.2019 - 02.2025
- Conducted regular inventory checks for optimal stock management.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Streamlined the ordering process with use of restaurant-specific software.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
- Maintained high standards of customer service by training new waitstaff.
Waitress/ Cashier
Cafe Javas
Kampala, Uganda
03.2016 - 12.2018
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Managed table settings for enhanced dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Education
Bachelor of Arts - Arts
Makerere University
Kampala, Uganda 09.2012 - 12.2015
Certificate - Counselling and guidance
Makerere University
Kampala, Uganda 01.2015 - 12.2015
Certificate - Inter-Religious Dialogue
Makerere University
Kampala, Uganda 02.2015 - 10.2015
Skills
- Multitasking mastery
- Decision-Making capability
- Service-Oriented mindset
- Table setting proficiency
- Banquet coordinating
- Waitressing techniques
Languages
English
Advanced
Lusoga
Native
luganda
Fluent
References
Ms. Aliza Balunywa
Manager
Former Manager, Cafe Javas Food Limited
Kampala, Uganda
absumaya@gmail.com
+256778127250
Ndifuna Taishiri
Head Chef
Masha Foods Limited
Kampala, Uganda
+256706734709
Timeline
Waitress supervisor
Masha Foods
01.2019 - 02.2025
Waitress/ Cashier
Cafe Javas
03.2016 - 12.2018
Certificate - Inter-Religious Dialogue
Makerere University
02.2015 - 10.2015
Certificate - Counselling and guidance
Makerere University
01.2015 - 12.2015
Bachelor of Arts - Arts
Makerere University
09.2012 - 12.2015
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