Dependable and driven, with keen ability to lead and inspire team in fast-paced environment, ensuring exceptional customer service and operational efficiency. Capable of training staff and managing daily floor operations seamlessly.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Waitress supervisor
The Holly Bush Pub
Belbroughton, Worcestershire
08.2025 - Current
Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
Streamlined the ordering process with use of restaurant-specific software.
Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
Maintained high standards of customer service by training new waitstaff.
Pitched in during busy periods – showing solidarity with team and maintaining service levels.
Processed payments and reduced customer wait
times.
Managed time efficiently during busy periods, thus mitigating delays in food service.
Excelled in multitasking under demanding conditions, maintaining calmness under pressure.
Assembled dishes and finalised plating of customer orders.
Volunteer
Horse owners
Weather Oak, West Midlands
08.2023 - Current
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Groomed horses regularly for improved appearance and health.
Managed waste disposal efficiently, maintaining a clean living space for horses.
Utilised problem-solving abilities when dealing with unexpected circumstances.
Maintained cleanliness of stables, contributing to a healthy environment.