Summary
Overview
Work history
Education
Skills
Timeline
Generic
Beth Drummond

Beth Drummond

Alvechurch,Birmingham

Summary

Dependable and driven, with keen ability to lead and inspire team in fast-paced environment, ensuring exceptional customer service and operational efficiency. Capable of training staff and managing daily floor operations seamlessly.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Waitress supervisor

The Holly Bush Pub
Belbroughton, Worcestershire
08.2025 - Current
  • Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
  • Streamlined the ordering process with use of restaurant-specific software.
  • Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
  • Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
  • Maintained high standards of customer service by training new waitstaff.
  • Pitched in during busy periods – showing solidarity with team and maintaining service levels.
  • Processed payments and reduced customer wait

times.

  • Managed time efficiently during busy periods, thus mitigating delays in food service.
  • Excelled in multitasking under demanding conditions, maintaining calmness under pressure.
  • Assembled dishes and finalised plating of customer orders.

Volunteer

Horse owners
Weather Oak, West Midlands
08.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Groomed horses regularly for improved appearance and health.
  • Managed waste disposal efficiently, maintaining a clean living space for horses.
  • Utilised problem-solving abilities when dealing with unexpected circumstances.
  • Maintained cleanliness of stables, contributing to a healthy environment.

Education

GCSEs -

North Bromsgrove High School
Bromsgrove, Worcestershire
09.2022 - 06.2025

Skills

  • Flexible working approach/ team player
  • Timekeeping
  • Multitasking mastery
  • Cash handling
  • Excellent Customer Service
  • Effective communication with staff
  • Waitress mentoring
  • Food and drink preparation

Timeline

Waitress supervisor

The Holly Bush Pub
08.2025 - Current

Volunteer

Horse owners
08.2023 - Current

GCSEs -

North Bromsgrove High School
09.2022 - 06.2025
Beth Drummond