Jakub Jonkisz
Worcester,Worcestershire
Summary
A Final Year BA (Hons) Professional Policing Student. Dedicated, professional with a strong background in public relations and people management, demonstrating exceptional communication excellence and problem-solving skills. Adept at maintaining integrity and ethical judgement while managing public safety and understanding mental health issues. Multilingual with a full UK driving licence, committed to teamwork, assertiveness, and time efficiency.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Customer assistant
Vue Cinemas
Worcester, Worcestershire
2023.08 - Current
- Stocked shelves regularly for easy access to products by customers.
- Operated till systems smoothly, streamlining check-out process for customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
General assistant
Dixy Chicken/Caspian Pizza
Worcester, Worcestershire
2022.03 - 2022.12
- Provided service and cover at both co-owned restaurants when required.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Assisted with inventory management for efficient stock control.
- Carried out routine inspections of premises for safety compliance.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Answered phone calls politely, facilitating customer service excellence and effective communication.
- Took and relayed messages between staff, customers and other parties.
Kitchen assistant
Munchies
Worcester, Worcestershire
2021.03 - 2021.10
- Stored ingredients properly, extending their freshness dates significantly.
- Contributed to team communication, resulting in better workflow efficiency.
- Prepared ingredients for increased speed of cooking process.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
Store assistant
Bake House
Worcester, Worcestershire
2018.11 - 2019.12
- Volunteered at the Bake house as part of the Duke of Edinburgh award
- Assisted customers, resulting in a positive shopping experience.
- Maintained store cleanliness for an appealing shopping environment.
- Coordinated with team members for smooth store operation.
- Enhanced customer service by responding promptly to queries.
Education
Bachelor of Arts - Professional Policing
University of Worcester
Worcester 2023.09 - 2026.09
A-Levels - Media Studies, Film Studies, English Language
Worcester Sixth Form College
Worcester, Worcestershire 2021.09 - 2023.06
GCSEs -
Christopher Whitehead Language College
Worcester, Worcestershire 2016.09 - 2021.07
Skills
- Calm under pressure
- Problem-solving
- Public Relations
- Multilingual
- Integrity maintenance
- Public safety management
- Ethical judgement
- Understanding mental health issues
- Full UK driving licence
- Report-writing
- Teamwork
- Feedback reception
- Communication excellence
- Assertiveness
- People Management
- Time efficiency
Languages
English
Proficient (C2)
Polish
Proficient (C2)
Accomplishments
Duke of Edinburgh Bronze and Silver
Participated as a volunteer at West Mercia Police Constable Training
Volunteer at the Exercise SABRE, a live multi-agency exercise led by Network Rail in partnership with Severn Valley Railway.
Volunteered at Marks and Spencer for 1 week in March of 2020 as part of work placement
Affiliations
- Music
- Viewing and attending different Film screenings
- Socialising and meeting new people
References
References available upon request.
Timeline
Bachelor of Arts - Professional Policing
University of Worcester
2023.09 - 2026.09
Customer assistant
Vue Cinemas
2023.08 - Current
General assistant
Dixy Chicken/Caspian Pizza
2022.03 - 2022.12
A-Levels - Media Studies, Film Studies, English Language
Worcester Sixth Form College
2021.09 - 2023.06
Kitchen assistant
Munchies
2021.03 - 2021.10
Store assistant
Bake House
2018.11 - 2019.12
GCSEs -
Christopher Whitehead Language College
2016.09 - 2021.07