Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Jakob Newman

Bristol,United Kingdom

Summary

Dedicated professional with expertise in effective delegation, quality control, and time management. Demonstrate strong leadership and communication skills, with a passion for mentoring staff to enhance skills and product knowledge. Driven to delivering results and achieving excellence through continuous improvement and development. with over a decade of roofing merchant experience and extensive product knowledge.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work history

Assistant branch manager

Roofbase
Bristol
2022.10 - Current
  • Maintained daily operations, ensuring smooth workflow.
  • Managing strong relationships with customers, influencing loyalty and retention.
  • Partnered with Branch Manager to devise effective operational strategies.
  • Facilitated processing of purchases and sales orders efficiently.
  • Handled complex projects and sites independently and accurately.
  • Prepared client quotes and invoicing to create stable cash flow.

Trade counter manager

Roofbase
Bristol
2019.04 - 2022.10
  • Facilitated complex transactions, ensuring accuracy and minimising customer wait times.
  • Updated product knowledge regularly, providing customers with current information.
  • Supported daily administrative tasks, contributing to an organised workflow.
  • Maintained cleanliness of counter area, enhancing shopping experience.
  • Assisted in training new staff members, fostering team collaboration.
  • Delivered excellent customer service, boosting satisfaction levels.
  • Managed stock and inventory, aiding in operational efficiency.

Sales coordinator

SIG Roofing
Bristol
2015.12 - 2019.04
  • Assisted in enhancing customer satisfaction through effective management of sales enquiries.
  • Addressed inbound queries via phone, email, and in person.
  • Provided prompt responses to customer inquiries and resolved issues to uphold client satisfaction.
  • Conducted timely follow-ups on sales quotes and potential leads.
  • Entered orders into internal systems to keep sales records updated.
  • Managed critical customer issues swiftly to improve service quality.

Sales assistant

PC World
Bristol
2013.10 - 2015.12
  • Assisted customers with product selection for optimal satisfaction.
  • Improved customer service by efficiently handling queries and complaints.
  • Collaborated effectively with team members to meet sales targets.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Utilised excellent communication skills to provide detailed product information.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Education

GCSEs - Math, English, Geography, P.E Applied Science B-Tec

The Winterbourne Intonational Academy
Bristol
2005.09 - 2010.07

Btec - Level 3 Extended Diploma in Sports

SGS Collage
Bristol
2011.09 - 2013.07

Creating a Winning Team

Rhodes Training
/2022 - /2022

Ownership & Communication

Rhodes Training
/2022 - /2022

High Performance Teams Problem Solving

Rhodes training
/2024 - /2024

Time Management, Delegation Skills

Rhodes training
/2024 - /2024

Building effective Relationships Foundations for Management Success

Rhodes training
/2024 - /2024

FAA Level 3 - First Aid At Work

HD Learning
/2024 - /2024

Roofbsae People development program

Rhodes training
Bristol
/2024 - /2025

FAA Level 2 - Fire Safety

HD Learning
/2024 - /2024

Account Management

Rhodes training
/2025 - /2025

Skills

  • Effective delegation
  • Quality control
  • Time management
  • Leadership
  • Customer relationship management
  • Task prioritization
  • Staff mentoring
  • Communication skills
  • Roofing product knowledge

Affiliations

  • keeping active
  • Coaching Waterpolo
  • Following Football

References

References available upon request.

Timeline

Assistant branch manager

Roofbase
2022.10 - Current

Trade counter manager

Roofbase
2019.04 - 2022.10

Sales coordinator

SIG Roofing
2015.12 - 2019.04

Sales assistant

PC World
2013.10 - 2015.12

Btec - Level 3 Extended Diploma in Sports

SGS Collage
2011.09 - 2013.07

GCSEs - Math, English, Geography, P.E Applied Science B-Tec

The Winterbourne Intonational Academy
2005.09 - 2010.07

Creating a Winning Team

Rhodes Training
/2022 - /2022

Ownership & Communication

Rhodes Training
/2022 - /2022

High Performance Teams Problem Solving

Rhodes training
/2024 - /2024

Time Management, Delegation Skills

Rhodes training
/2024 - /2024

Building effective Relationships Foundations for Management Success

Rhodes training
/2024 - /2024

FAA Level 3 - First Aid At Work

HD Learning
/2024 - /2024

Roofbsae People development program

Rhodes training
/2024 - /2025

FAA Level 2 - Fire Safety

HD Learning
/2024 - /2024

Account Management

Rhodes training
/2025 - /2025
Jakob Newman