Jakob Newman
Bristol,United Kingdom
Summary
Dedicated professional with expertise in effective delegation, quality control, and time management. Demonstrate strong leadership and communication skills, with a passion for mentoring staff to enhance skills and product knowledge. Driven to delivering results and achieving excellence through continuous improvement and development. with over a decade of roofing merchant experience and extensive product knowledge.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Assistant branch manager
Roofbase
Bristol
2022.10 - Current
- Maintained daily operations, ensuring smooth workflow.
- Managing strong relationships with customers, influencing loyalty and retention.
- Partnered with Branch Manager to devise effective operational strategies.
- Facilitated processing of purchases and sales orders efficiently.
- Handled complex projects and sites independently and accurately.
- Prepared client quotes and invoicing to create stable cash flow.
Trade counter manager
Roofbase
Bristol
2019.04 - 2022.10
- Facilitated complex transactions, ensuring accuracy and minimising customer wait times.
- Updated product knowledge regularly, providing customers with current information.
- Supported daily administrative tasks, contributing to an organised workflow.
- Maintained cleanliness of counter area, enhancing shopping experience.
- Assisted in training new staff members, fostering team collaboration.
- Delivered excellent customer service, boosting satisfaction levels.
- Managed stock and inventory, aiding in operational efficiency.
Sales coordinator
SIG Roofing
Bristol
2015.12 - 2019.04
- Assisted in enhancing customer satisfaction through effective management of sales enquiries.
- Addressed inbound queries via phone, email, and in person.
- Provided prompt responses to customer inquiries and resolved issues to uphold client satisfaction.
- Conducted timely follow-ups on sales quotes and potential leads.
- Entered orders into internal systems to keep sales records updated.
- Managed critical customer issues swiftly to improve service quality.
Sales assistant
PC World
Bristol
2013.10 - 2015.12
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Delivered exceptional after-sales service, encouraging repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Education
GCSEs - Math, English, Geography, P.E Applied Science B-Tec
The Winterbourne Intonational Academy
Bristol 2005.09 - 2010.07
Btec - Level 3 Extended Diploma in Sports
SGS Collage
Bristol 2011.09 - 2013.07
Creating a Winning Team
Rhodes Training
/2022 - /2022
Ownership & Communication
Rhodes Training
/2022 - /2022
High Performance Teams Problem Solving
Rhodes training
/2024 - /2024
Time Management, Delegation Skills
Rhodes training
/2024 - /2024
Building effective Relationships Foundations for Management Success
Rhodes training
/2024 - /2024
FAA Level 3 - First Aid At Work
HD Learning
/2024 - /2024
Roofbsae People development program
Rhodes training
Bristol /2024 - /2025
FAA Level 2 - Fire Safety
HD Learning
/2024 - /2024
Account Management
Rhodes training
/2025 - /2025
Skills
- Effective delegation
- Quality control
- Time management
- Leadership
- Customer relationship management
- Task prioritization
- Staff mentoring
- Communication skills
- Roofing product knowledge
Affiliations
- keeping active
- Coaching Waterpolo
- Following Football
References
References available upon request.
Timeline
Assistant branch manager
Roofbase
2022.10 - Current
Trade counter manager
Roofbase
2019.04 - 2022.10
Sales coordinator
SIG Roofing
2015.12 - 2019.04
Sales assistant
PC World
2013.10 - 2015.12
Btec - Level 3 Extended Diploma in Sports
SGS Collage
2011.09 - 2013.07
GCSEs - Math, English, Geography, P.E Applied Science B-Tec
The Winterbourne Intonational Academy
2005.09 - 2010.07
Creating a Winning Team
Rhodes Training
/2022 - /2022
Ownership & Communication
Rhodes Training
/2022 - /2022
High Performance Teams Problem Solving
Rhodes training
/2024 - /2024
Time Management, Delegation Skills
Rhodes training
/2024 - /2024
Building effective Relationships Foundations for Management Success
Rhodes training
/2024 - /2024
FAA Level 3 - First Aid At Work
HD Learning
/2024 - /2024
Roofbsae People development program
Rhodes training
/2024 - /2025
FAA Level 2 - Fire Safety
HD Learning
/2024 - /2024
Account Management
Rhodes training
/2025 - /2025