Allan Clarke
Laindon
Summary
Dynamic professional with a solid background in team collaboration and conflict resolution, excelling in branch coordination and time management. Expertise in customer relations and service supported by extensive product knowledge. Proficient in effective delegation, inventory supervision, and product display, fostering employee motivation to drive organizational success. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
31
31
years of professional experience
Work history
Branch Supervisor
Wolseley
Dundee, Tayside
2012.11 - 2025.06
- Helping to train new starts and continuing support for colleagues
- Managed daily branch activities, overseeing customer service, sales, and administrative duties for efficiency.
- Supervised branch operations, implementing strategies to improve customer satisfaction and branch performance.
- Oversaw day-to-day functioning of branch operation.
- Unloading/booking in deliveries
Technical Sales Advisor
Wolseley UK
Basildon, Essex
2025.06 - Current
- Answered customer calls and supported project help requests with clear guidance.
- Prepared quotations for customer requests with price and availability options.
- Generated new business leads through networking events and industry conferences.
- Advised on technical topics to strengthen ongoing client relationships and resolve needs.
- Responded quickly to shifting customer demands in fast-paced environments.
- Negotiated and closed sales deals to increase revenue.
- Reached new customers using cold-calling and networking to grow the client base.
- Sourced new clients through targeted research and networking.
Senior Fitter/Supervisor
Resource Furniture Services
London, N/A
1999.04 - 2012.11
- Aligned day-to-day activities with targets set by upper management.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Directed loading and unloading of shipments to manage smooth workflow.
- Monitored compliance with workplace policies and safety objectives.
- Conducted evaluations to measure performance and progress of employees.
- Supervised teams of up to 15, delegating tasks and monitoring performance to meet project deadlines.
- Maintained high standards of cleanliness and organisation in the workplace,adhering to health and safety site protocols
- Checked work throughout production phases for good quality control.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Gave clear staff instruction to achieve production output.
Trade Counter Salesperson
Keyline
London, Palmers Green, N/A
1997.02 - 1999.04
- Implemented promotional displays and merchandising to boost sales of specific products.
- Processed returns and exchanges, adhering to company policies for maximum customer satisfaction.
- Handled customer enquiries both in-person and over the phone, providing prompt solutions.
- Managed after-sales support, resolving any issues with products or services promptly.
- Conducted stock checks and inventory management to guarantee availability of popular items.
- Assisted customers with product selection, offering expert advice on trade supplies.
- Coordinated with suppliers to place orders and manage delivery schedules effectively.
- Utilised point-of-sale systems for transaction processing, ensuring accuracy in billing.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Operated register to process payments via cheque, cash and cards.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Shared new products and promotions with customer to encourage sales.
- Met sales targets through proactive promotion and exemplary customer service.
- Took stock of products and updated inventory records with new totals.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Replenished items and organised displays to keep stock looking professional.
- Advised customers on product range, price, delivery, warranties and product use.
- Processed and loaded deliveries and backstock onto store shelves.
Yard Worker/Counter Sales
Harcros
London, Hornsey
1995.09 - 1997.01
- Managed waste and recycling materials, contributing to sustainability efforts and compliance with environmental regulations.
- Participated in training sessions to improve skills and knowledge, staying abreast of industry developments.
- Performed routine cleaning tasks to maintain yard cleanliness and organisation, enhancing operational efficiency.
- Operated heavy machinery, including forklifts and pallet jacks, to organise yard inventory efficiently.
- Conducted regular maintenance checks on equipment to uphold safety standards and minimise downtime.
- Fostered a culture of teamwork and respect, contributing to a positive work atmosphere.
- Monitored stock levels and reported discrepancies to management for prompt resolution.
- Maintained cleanliness and organisation within the yard, promoting a safe working environment.
- Unloaded stock deliveries, checking delivered products against order slips.
- Picked up, transported and safely stored stock around yard using counterbalance forklift.
- Collaborated with team members to optimise warehouse space utilisation.
- Undertook banksman duties for delivery and collection HGVs and other vehicles.
- Loaded and unloaded goods from delivery vehicles, adhering to safety protocols.
- Supported the management team in strategic planning and execution of operational goals.
- Worked comfortably in all weather conditions.
- Used PPE to prevent injury or contamination.
- Stored sorted waste safely before further processing.
Skills
- Team collaboration
- Conflict resolution
- Branch coordination
- Time management
- Customer relations and service
- Product knowledge
- Effective delegation
- Inventory supervision
- Product display expertise
- Employee motivation
Hobby and interests
- Meeting up with Friends/Family
- Movies
- Travelling
- Food
- Music
- Football
Timeline
Technical Sales Advisor
Wolseley UK
2025.06 - Current
Branch Supervisor
Wolseley
2012.11 - 2025.06
Senior Fitter/Supervisor
Resource Furniture Services
1999.04 - 2012.11
Trade Counter Salesperson
Keyline
1997.02 - 1999.04
Yard Worker/Counter Sales
Harcros
1995.09 - 1997.01