JAKE RULE
Walthamstow,UK
Summary
Experienced operations and resource management professional specialising in workforce workflow engineering and fleet management. Expertise in project delivery and service optimisation, with a focus on data integrity and compliance with GDPR regulations. Skilled in critical incident triage and root-cause analysis, fostering stakeholder coordination and improving digital system adoption through effective onboarding.
Overview
9
9
years of professional experience
Work history
Administrator, International English Language Programmes
UNIVERSITY OF PORTSMOUTH
2026.06 - 2026.07
- Supported international students, focusing on needs of Chinese students to enhance their experience.
- Documented key points and action items from meetings with senior international stakeholders and university academics, including meetings involving senior international stakeholders and University academics.
- Coordinate visits, travel, tickets and student engagement activities using programme budgets.
- Purchase marketing materials and support programme promotion.
- Maintain accurate records in line with GDPR and University procedures.
Service Delivery Analyst
UNIVERSITY OF PORTSMOUTH
2025.12 - 2026.06
- Managed high-volume incident queues under strict SLA parameters, rapidly diagnosing and resolving complex hardware, OS, network access, and software integration faults.
- Analysed service desk metrics and user feedback to identify recurring technical failure points and deploy proactive preventative fixes.
- Designed and implemented upgraded IT service support workflows, reducing user friction and enhancing service accessibility.
- Co-led the large-scale migration and deployment of Windows 11 and Microsoft 365 across the university network, ensuring zero disruption to critical teaching schedules and operations.
- Oversaw the lifecycle, inventory management, and auditing thousands of hardware assets, maintaining a 100% accurate system of record for compliance tracking.
- Managed procurement of IT hardware and peripherals through approved UK framework agreements, collaborating with stakeholders and suppliers to ensure compliance and timely deployment.
IT Support Assistant
UNIVERSITY OF PORTSMOUTH
2025.02 - 2025.12
- Mitigated downtime by identifying root causes and resolving hardware and software faults across classrooms and lecture halls, enhancing operational continuity.
- Executed bare-metal and in-place upgrades to Windows 11 for academic faculty and professional services, validating hardware compatibility to support seamless transition.
- Administered user accounts, security groups, and system permissions, ensuring integrity of organisational data.
Project Support Consultant
MATCHTECH
2024.11 - 2025.02
- Procured bespoke metals and specialist materials for interior cruise ship construction, collaborating with engineers and carpenters to align supplier requirements with technical specifications for timely delivery.
- Coordinated international technical logistics and transport operations, managing vendor compliance and regulatory documentation to ensure seamless data verification.
- Fostered strong partnerships with vendors and suppliers to facilitate smooth operations.
- Implemented new tracking systems, optimising workflow management.
- Suggested process improvements that led to increased productivity.
Customer Service & Systems Migration Advisor
PORTSMOUTH WATER
2024.07 - 2024.11
- Facilitated enterprise data migration to new digital customer platform through data integrity verification, customer profile mapping, and financial reconciliation audits.
- Implemented an effective feedback system, ensuring continual service improvements.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
- Drafted tax-efficient strategies for wealth preservation; assisted affluent clientele effectively.
Production Crew
FREELANCE PRODUCTION SERVICES
2022.05 - 2024.05
- Managed heavy-duty cable routing, lighting equipment setup, and structural stage builds, delivering on time under strict, time-critical event deadlines.
- Coordinated physical infrastructure setups for high-profile live events, ensuring seamless execution for local Guildhall gigs and Take That tour at St Mary’s Football Stadium.
- Executed safe loading, unloading, and inventory tracking of high-value, sensitive audio-visual and production equipment, maintaining operational integrity.
IT Helper
Univeristy of Portsmouth
Portsmouth
2022.09 - 2024.01
- Delivered first-line technical support to staff and students, troubleshooting issues, providing guidance, and managing support requests through the Hornbill ticketing system.
- Diagnosed and resolved hardware, software, and peripheral issues across University-managed devices, including Windows PCs, Apple Mac computers, and networked printers.
- Delivered professional customer service, addressing enquiries and guiding users to appropriate University services.
- Maintained accurate records of incidents and service requests, documenting and tracking issues for timely escalation.
- Enhanced support environment through effective workload management, attention to detail, and collaboration with colleagues.
Information & Resource Assistant (Library Assistant)
UNIVERSITY OF PORTSMOUTH
2019.12 - 2022.12
- Facilitated access to digital learning repositories and resource discovery systems, providing front-line technical triage for library applications and physical infrastructure to enhance user experience.
- Conducted regular inventory checks, maintained accurate records.
- Handled confidential documents securely with utmost discretion and care.
- Ensured timely delivery of resources with efficient scheduling.
Apprentice Systems Administrator
UNIVERSITY OF PORTSMOUTH
2017.12 - 2019.08
- Audited and reconciled institutional records for 800+ users, minimising manual data-entry errors.
- Assisted senior staff members for better project execution.
- Collaborated effectively with team members to complete projects on schedule.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
Education
Bachelor of Science - Music Technology
University of Portsmouth
Advanced Apprenticeship - Business Administration
Chichester College
GCSEs -
All C/5 and Above
Skills
- Project & Service Delivery: Service optimisation, Request management, Metrics analysis, and Process improvement
- Data Integrity & Compliance: Auditing, Regulatory compliance and Record management
- Problem Solving & Diagnostics: Incident triage, Root-cause analysis, Fault resolution, and Risk mitigation
- Operations & Resource Management: Workflow engineering, Fleet asset management, Cross-Functional Logistics, Procument and Structural Resource Deployment
- Client Relations & Enablement: Stakeholder coordination, User training, Onboarding processes, and System adoption analytics
- Microsoft 365 Administrave and user proficiency
Timeline
Administrator, International English Language Programmes
UNIVERSITY OF PORTSMOUTH
2026.06 - 2026.07
Service Delivery Analyst
UNIVERSITY OF PORTSMOUTH
2025.12 - 2026.06
IT Support Assistant
UNIVERSITY OF PORTSMOUTH
2025.02 - 2025.12
Project Support Consultant
MATCHTECH
2024.11 - 2025.02
Customer Service & Systems Migration Advisor
PORTSMOUTH WATER
2024.07 - 2024.11
IT Helper
Univeristy of Portsmouth
2022.09 - 2024.01
Production Crew
FREELANCE PRODUCTION SERVICES
2022.05 - 2024.05
Information & Resource Assistant (Library Assistant)
UNIVERSITY OF PORTSMOUTH
2019.12 - 2022.12
Apprentice Systems Administrator
UNIVERSITY OF PORTSMOUTH
2017.12 - 2019.08
Advanced Apprenticeship - Business Administration
Chichester College
Bachelor of Science - Music Technology
University of Portsmouth
GCSEs -
All C/5 and Above