Jake Potts
Manchester
Summary
I have been in the hospitality industry for 10 years and working in a management role within the industry for 3 years now. I have a passion for this line of work which is the reason I have chosen to create a career within it. I am a very friendly individual with a multitude of likes and interests that allow me to connect with just about anybody on some level. I love a challenge and to be presented with a task or opportunity that I haven't experienced before so that I can add it to my belt. I have both created and helped create many different types of events and occasions within businesses and love working on a new project. I am a fast learner with what I do whether its routines, policies or cocktail specs and I am very adaptable to new settings and scenarios.
Overview
12
12
years of professional experience
4026
4026
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
O'Neill's
Manchester, Greater Manchester
06.2023 - Current
- Assisted the General Manager with their duties and whatever was needed of me.
- Commanded the team as well as the Supervisors ensuring they know the tasks they need to oversee / complete.
- Created rotas for shifts and dealt with staff holiday requests as well as sickness coverage.
- Created events for special occasions including booking entertainment, creating specific playlists, advertising and promoting.
- Booked live entertainment for regular weekly slots.
- Tended to maintenance needs including calling out repairs and dealing with contractors.
- Trained up excelling Team Members to become Shift Supervisors.
- Ensured the business consistently stayed up to company standards but also legal and health & safety standards as well.
Shift Supervisor
O'Neill's
Manchester, Greater Manchester
02.2022 - 06.2023
- Opened the business solo and ran a team to close the business including locking up.
- Counted cash in the tills and safes both in the morning and the evening as well as exploring any variances that may appear on the evening counts.
- Oversaw the team on a day to day basis handing out cleaning tasks and ensuring a constant workflow.
- Trained new members of staff on how to run food, serve drinks and navigate the till systems.
- Dealt with customer complaints and helped maintain a smooth work day.
Team Member
O'Neill's Irish Bar
Manchester, Greater Manchester
05.2021 - 02.2022
- Took food and drink orders at bar and rung them through the till.
- Served draught alcohol as we as bottled, spirits and basic cocktails.
- Ran food from the kitchen to tables and catered to customers requests and needs.
- Kept the restaurant and bar areas clean and tidy.
- Restocked bottles, snacks and consumables.
- Helped close down the venue at the end of the night.
Front of House Team Member
The Golden Lion
Clifton, UK
03.2019 - 01.2020
- Took orders both food and drink.
- Poured alcoholic and non-alcoholic drinks.
- Waited on tables for both food and drink.
- Helped to train new staff.
Customer Assistant
VUE Cinemas
Manchester
09.2018 - 01.2019
- Served food and drink on retail stands, cleaned screens and kept general areas cleaned, checked tickets and ID's and directed guests to designated areas.
- Worked on the VIP bar on the top floor.
Front of House Team Member
The Royal Sovereign
Salford
09.2015 - 07.2018
- Took orders both food and drink.
- Poured alcoholic and non-alcoholic drinks.
- Waited on tables for both food and drink.
Conversion Analyst
The Tape Men
Horwich, UK
05.2014 - 01.2015
- Viewed and digitally edited various forms of out dated media (i.e. VHS, Vinyl, Cassette etc.) before converting to modern media forms (DVD, CD etc.) ready for shipping.
Cashier
McDonald's
Manchester
10.2013 - 01.2014
- Took food orders and payments and collected and delivered the requested items.
Education
BTEC Level 3 - Music Production
Salford City College
Worsley, ManchesterGCSEs -
Prestwich Arts College
ManchesterSkills
- Fully flexible hours
- Cash handling
- First Aid trained
- Leading a team
- Personal license holder
- Experienced in events planning
- Training staff
- Experienced with Aztec POS
- Rota creation & managing
- City centre based
Certification
- First Aid Trained
- Personal License Holder
- Food Safety Level 3 Trained
Affiliations
- Music
- Gaming
- Socialising
References
References available upon request.
Timeline
Assistant Manager
O'Neill's
06.2023 - Current
Shift Supervisor
O'Neill's
02.2022 - 06.2023
Team Member
O'Neill's Irish Bar
05.2021 - 02.2022
Front of House Team Member
The Golden Lion
03.2019 - 01.2020
Customer Assistant
VUE Cinemas
09.2018 - 01.2019
Front of House Team Member
The Royal Sovereign
09.2015 - 07.2018
Conversion Analyst
The Tape Men
05.2014 - 01.2015
Cashier
McDonald's
10.2013 - 01.2014
BTEC Level 3 - Music Production
Salford City College
GCSEs -
Prestwich Arts College
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