Costantine Obioha
Manchester
Summary
Reliable, proactive, hardworking and friendly team member who is passionate about helping customers and creating a satisfying customer service experience with a strong work ethic. Productive and fast learner, who is eager to master new concepts and skills. Confident in approaching diverse groups of people, understanding, patient and with an eye for details. Previous experience within the customer service sector has developed my interpersonal skills used in creating trusting relationships with customers; I have learned how to use a positive and confident approach when dealing with customers and queries. I possess a positive and flexible approach to things and always have a smile on my face, maintaining a calm and professional demeanor under pressure. My previous education and work experience impacted in me a strong organisational ability. Looking forward to a full- time job to build on my customer service skills.
Overview
7
7
years of professional experience
Work History
Customer service advisor
G4S
Manchester
12.2024 - 04.2025
- Managed a high volume of inbound calls from the public, assisting with appointment bookings across multiple Jobcentres in England.
- Provided clear explanations of policies and procedures, ensuring customers understood the services available.
- Accurately recorded and processed customer information, maintaining up-to-date records in compliance with data protection regulations.
- Built rapport with clients by actively listening and addressing their needs, fostering positive relationships.
- Utilised multiple computer systems simultaneously to deliver efficient and effective service.
- Documented customer interactions thoroughly to ensure proper follow-up and record-keeping.
- Demonstrated strong problem-solving skills by resolving issues promptly and escalating complex cases when necessary.
- Consistently met performance targets, contributing to the team's overall success.
Customer service advisor
Concentrix BT
Manchester
08.2022 - 09.2024
- Took inbound calls from customers regarding mobiles, sim cards and other products we offer. Dealt with customers queries politely and promptly.
- Worked within the sales, billing and technical department over the years. Some tasks involved booking engineers and troubleshooting with customers.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Offered prompt solutions to maintain customer satisfaction.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded customer communications to maintain proper documentation.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
Customer Service Advisor
Teleperformance
Newcastle Upon Tyne
01.2021 - 02.2022
- Took inbound calls from customers who were wishing to make a claim on their mobile phone insurance
- Handled inbound calls from customers wishing to make an insurance claim with regards to their mobile phone device
- Supported customers through the process of making fresh claims or cancelling their claims when required
- Used various computer systems simultaneously to deliver excellent customer service
- Used knowledgebase search engine in retrieving information to solve queries and talk customer through a step by step process to determine the options available to them
- Attended activities designed to improve productivity and the way customers were helped.
Team Member
KFC
KFC
Newcastle upon Tyne
08.2019 - 01.2021
- Dedicated food service worker proficient in customer service, Point of Sale (POS) transactions, food handling and preparation
- Provided hospitality, working upfront greeting and providing friendly customer service
- Maintained high standards of customer service during high-volume, fast- paced operations
- Operated the drive-through window and sales register quickly and efficiently
- Adhered to all safety and sanitation policies when handling food and beverages
- Maintained cash handling accuracy
- Seeked and added responsibilities to help restaurant operations run smoothly.
Customer Service Advisor
Wind
Milano (Italy)
01.2018 - 07.2018
- Delivered excellent customer service to customers via inbound phone calls, being empathetic, taking ownership of their queries and solving them
- Listened attentively to customers queries/enquiries while demonstrating empathy as required
- Probed in order to confirm understanding of the issue
- Offered tailored solutions to issues that could have been unusual
- Confirmed customers understanding of the solution and provided additional customer education as needed
- Maintained a broad knowledge of the client's products and services (i.e., broadband, cable)
- Adhered to data protection and GDPR
- Joined in activities designed to improve productivity and the way customers were helped
- Learned how to use different systems at the same time.
Education
Certificate of Higher Education - Mechanical engineering
Ipsia Primo Levi
Parma 06.2014
Skills
- Outgoing personality
- Computer skills
- Active Listener
- Organisational skills
- Problem-Solving
- Communication skills
- Team Player
- Product Knowledge
- Customer oriented
- Complaint resolution
- Dispute resolution
- Customer care
- Customer retention
- Payment processing
Languages
English
Native
Italian
Native
French
Intermediate
Spanish
Intermediate
Additional Information
- Keeping up to date with current affairs and producing music in my free time.
Timeline
Customer service advisor
G4S
12.2024 - 04.2025
Customer service advisor
Concentrix BT
08.2022 - 09.2024
Customer Service Advisor
Teleperformance
01.2021 - 02.2022
Team Member
KFC
KFC
08.2019 - 01.2021
Customer Service Advisor
Wind
01.2018 - 07.2018
Certificate of Higher Education - Mechanical engineering
Ipsia Primo Levi
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