Jake Lockley
West Bromwich,West Midlands
Summary
A dedicated and motivated individual with a strong work ethic and a proven ability to excel in team environments. Expertise in delivering exceptional customer service, developed through hands on experience. My warm and understanding personality helps me to thrive in the workplace, allowing me to provide the best experience to all customers/guests.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Supermarket assistant (Christmas temporary role)
Sainsburys
Worcester , West Midlands
2024.12 - 2025.02
- Conducted inventory checks regularly for accurate stock management.
- Provided excellent customer service to all guests to ensure they received the help they required.
- Worked well within a team to stay efficient, especially in busy the Christmas period.
Front of house team member/ Team coach
Mitchells & Butlers
West Bromwich, West Midlands
2022.08 - 2024.08
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Created lasting relationships with a great team and managed busy shifts while maintaining great customer service.
Public relations internship
PLMR
City of Westminster, Greater London
2024.05 - 2024.05
- Worked with senior staff helping clients with issues that they were facing and developed strategies on how to solve the.
- Witnessed professional board meetings and event planning to help clients thrive in the workplace.
Education
Bachelor of Arts - BSC Business and Marketing
University of Worcester
Worcester 2024.09 - 2027.06
GCSEs -
George Salter Academy
West Bromwich 2017.09 - 2024.06
A-Levels -
George Salter Academy
West Bromwich 2022.09 - 2024.06
Skills
- Customer-centric approach
- Time management
- Leadership
- Teamwork
- Public speaking
- Adaptability
- Critical thinking
- Strong drive to learn
- Passion for customer service
- Loyal and dedicated
Accomplishments
- Member of the Student Union from years 7-13 specialising in charity and fundraising work.
- Student ambassador to help younger students with special educational needs in core subjects such as English, Mathematics and Science.
- Elected as an upcoming committee member for the dance society at University of Worcester.
Affiliations
- Visiting different nature trails with family
- Street dance coaching / leadership
- Visiting attractions (Zoo's, theme parks)
- Volunteering as part of the student union at university
Certification
- Level 2 first aid and mental health trained.
Timeline
Supermarket assistant (Christmas temporary role)
Sainsburys
2024.12 - 2025.02
Bachelor of Arts - BSC Business and Marketing
University of Worcester
2024.09 - 2027.06
Public relations internship
PLMR
2024.05 - 2024.05
A-Levels -
George Salter Academy
2022.09 - 2024.06
Front of house team member/ Team coach
Mitchells & Butlers
2022.08 - 2024.08
GCSEs -
George Salter Academy
2017.09 - 2024.06