Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Jake Lockley

West Bromwich,West Midlands

Summary

A dedicated and motivated individual with a strong work ethic and a proven ability to excel in team environments. Expertise in delivering exceptional customer service, developed through hands on experience. My warm and understanding personality helps me to thrive in the workplace, allowing me to provide the best experience to all customers/guests.

Overview

3
3
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Supermarket assistant (Christmas temporary role)

Sainsburys
Worcester , West Midlands
12.2024 - 02.2025
  • Conducted inventory checks regularly for accurate stock management.
  • Provided excellent customer service to all guests to ensure they received the help they required.
  • Worked well within a team to stay efficient, especially in busy the Christmas period.

Front of house team member/ Team coach

Mitchells & Butlers
West Bromwich, West Midlands
08.2022 - 08.2024
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Created lasting relationships with a great team and managed busy shifts while maintaining great customer service.


Public relations internship

PLMR
City of Westminster, Greater London
05.2024 - 05.2024
  • Worked with senior staff helping clients with issues that they were facing and developed strategies on how to solve the.
  • Witnessed professional board meetings and event planning to help clients thrive in the workplace.

Education

Bachelor of Arts - BSC Business and Marketing

University of Worcester
Worcester
09.2024 - 06.2027

GCSEs -

George Salter Academy
West Bromwich
09.2017 - 06.2024

A-Levels -

George Salter Academy
West Bromwich
09.2022 - 06.2024

Skills

  • Customer-centric approach
  • Time management
  • Leadership
  • Teamwork
  • Public speaking
  • Adaptability
  • Critical thinking
  • Strong drive to learn
  • Passion for customer service
  • Loyal and dedicated

Accomplishments

  • Member of the Student Union from years 7-13 specialising in charity and fundraising work.
  • Student ambassador to help younger students with special educational needs in core subjects such as English, Mathematics and Science.
  • Elected as an upcoming committee member for the dance society at University of Worcester.

Affiliations

  • Visiting different nature trails with family
  • Street dance coaching / leadership
  • Visiting attractions (Zoo's, theme parks)
  • Volunteering as part of the student union at university

Certification

  • Level 2 first aid and mental health trained.

Timeline

Supermarket assistant (Christmas temporary role)

Sainsburys
12.2024 - 02.2025

Bachelor of Arts - BSC Business and Marketing

University of Worcester
09.2024 - 06.2027

Public relations internship

PLMR
05.2024 - 05.2024

A-Levels -

George Salter Academy
09.2022 - 06.2024

Front of house team member/ Team coach

Mitchells & Butlers
08.2022 - 08.2024

GCSEs -

George Salter Academy
09.2017 - 06.2024
Jake Lockley