Jake Howe
Summary
With seven years experience in tattooing, emphasising strong customer service skills and effective communication, I am now eager to transition into the hospitality industry. With my current employment I am fully flexible with working hours and I am committed to developing new skills and contributing positively to team dynamics, while leveraging existing interpersonal abilities.
Overview
11
11
years of professional experience
Work history
Self employed - Tattooist
Loveshy tattoo, Tynemouth
Tynemouth, North Tyneside
2019.08 - Current
- Demonstrated exceptional customer service skills whilst dealing with walk-in clients or enquiries.
- Adhered strictly to hygiene standards, ensuring safe tattoo practices.
- Streamlined booking process for efficient schedule management and minimal cancellations.
- Grew client base by marketing services through an online portfolio.
- Accepted and processed customer payments.
- Organised time and resources for smooth and orderly workflow.
- Ability to efficiently manage stock and to ensure all equipment was to a medical hygiene standard.
- Evaluated quality of work, making tweaks, adjustments and modifications to refine output.
Night shift assistant
Boots
2017.09 - 2018.02
- Followed company policies whilst dealing with customer complaints or issues.
- Communicated effectively with customers and colleagues in a friendly and approachable manner.
- Assisted in stock replenishment and managing inventory levels for seamless operations.
- Managed product displays to increase visual appeal and sales.
- Handled cash transactions to facilitate smooth checkout process.
- Effectively managed time to ensure all process were completed to a high standard to maximise sales and availability.
Medical Receptionist
NHS Foundation Trust
2016.01 - 2017.08
- Handled medically confidential information discreetly, fostering trust amongst patients.
- Interacted with various departments to ensure streamlined flow of information and documents.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Prepared examination rooms prior to start of day appointments, including standard and date checks to ensure readiness for doctors and patients.
- Used SystmOne to manage patient records and apportionments.
Education
GCSEs - English
Burnside College
09/2009 - 07/2014
GCSEs - Maths
Burnside College
09/2009 - 07/2014
Foundation Degree in Arts - Graphic Design - Illustration
Newcastle College
Newcastle upon Tyne 09/2017 - 07/2018
Graphic Design
Northumbria University
Newcastle upon Tyne 09/2018 - 07/2019
Skills
- Time management efficiency
- Sterile practise advocacy
- Creative vision
- Digital software use
- Inventory management
- Quality Assurance
Timeline
Self employed - Tattooist
Loveshy tattoo, Tynemouth
2019.08 - Current
Night shift assistant
Boots
2017.09 - 2018.02
Medical Receptionist
NHS Foundation Trust
2016.01 - 2017.08
Graphic Design
Northumbria University
09/2018 - 07/2019
Foundation Degree in Arts - Graphic Design - Illustration
Newcastle College
09/2017 - 07/2018
GCSEs - Maths
Burnside College
09/2009 - 07/2014
GCSEs - English
Burnside College
09/2009 - 07/2014