Jake Gammer
liverpool ,Merseyside
Summary
A highly motivated individual with proficiency in Photoshop, InDesign, Illustrator, and Microsoft Office, including Excel. Demonstrates strong teamwork skills and a confident, outgoing personality. Eager to gain experience and continuously learn in a dynamic environment.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Shop floor assistant
Zara / Pull and Bear
Liverpool, Merseyside
05.2024 - 05.2025
- Consistently upheld company policies across shop floor operations.
- Efficiently managed till operations, achieving minimal errors.
- Promptly handled customer queries, enhancing satisfaction levels.
- Executed merchandising tasks swiftly to minimise disruption during peak hours.
- Collaborated effectively with colleagues while assisting customers, boosting teamwork efficiency.
- Resolved customer complaints professionally and amicably, maintaining a positive environment.
- Maintained a clean and organised store environment to improve shopping experience.
- Managed stock room operations to ensure optimal stock availability on shop floor.
Wearhouse supervisor
The Fulfilment Company
Maldon
01.2023 - 01.2024
- Facilitated communication among team members to enhance collaboration.
- Conducted regular inspections to ensure compliance with safety regulations.
- Implemented waste reduction initiatives to promote environmental sustainability.
- Trained new employees, increasing job proficiency and productivity.
- Progressed from warehouse operative to supervisor within a short timeframe.
- Optimised stock control systems, minimising discrepancies during audits.
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Streamlined operations through the implementation of effective procedures.
Customer Assistant
The Vintage Store
Liverpool
05.2022 - 12.2022
- Company Overview: I have had the privilege of working in one of the largest vintage shops in England.
- As part of my responsibilities, I have become well-versed in operating the till, ensuring smooth and efficient transactions for customers.
- Additionally, I have played a vital role in visual merchandising, both with mannequins and the store windows, creating visually captivating displays that enhance the overall shopping experience.
- Furthermore, I have actively participated in the management of inventory by working with stock and handling deliveries.
- My time at the vintage shop has not only honed my practical skills but also cultivated my passion for vintage fashion and the retail industry.
- Through my experiences, I have developed a keen eye for detail, a strong work ethic, and exceptional customer service skills.
- I have had the privilege of working in one of the largest vintage shops in England.
Customer Assistant
JD Sports
10.2021 - 04.2022
- Customer assistant in various departments within one of JD Sports largest outlets.
- Specialising in footwear, both casual and sports, gathering a vast knowledge of brands and styles.
- Familiar with company EPOS and in store technology, allowing me to fully assist from selection, fitting and finally payment.
- Offering a complete purchasing experience, making the client feel valued and wanting to return.
- Currently going through supervisor training in JD running my own department in the replica room (football room).
- Working with staff to keep the room organised and ready for customers to browse and purchase, with my training I am now able to work on all departments from textiles as well as visual merchandising keeping my section self sufficient as well as organising my staff in and out of work with necessary tasks to keep the standards at their highest.
Customer Assistant
LIDL
12.2020 - 09.2021
- Customer assistant in multiple departments including Grocery, Produce, Non-food, Electrical and checkouts.
- Developed excellent time management and resiliency skills through working shifts from 5am, following strict guidelines and time limits.
- In addition to this, trained to perform delivery intake, using a pump truck both in the warehouse and on the shop floor.
- Full knowledge and experience of working on both manual and self-checkout tills.
- Comfortably reconciling large quantities of cash at the end of each shift.
- Furthermore, given the responsibility of both opening and closing of the store on regular occasions.
- Overall, customer service was paramount. Being polite, considerate and always willing to help.
Work Shadowing
GFI Securities Ltd
05.2019 - 05.2019
- I work shadowed here as part of my college course.
- I shadowed my father, and saw how wholesale bond broking, electronic execution and trading support was done.
- This gave me an insight into a fast-paced workday in the City.
Education
A Level - Photography, Creative Multimedia
Plume Academy
09.2018 - 06.2020
GCSE - English Literature, English Language, Mathematics, Science, Geography, Drama, Religious Education, Engineering, Creative Multimedia
Plume Academy
09.2013 - 07.2018
Skills
- Photoshop
- InDesign
- Illustrator
- Microsoft Office
- Excel
- Teamwork
- Confident
- Outgoing
- Willing to learn
- Gaining experience
Custom
- A love of photography which takes me to some wonderful places
- A keen cyclist and online gamer
- A real love for fashion, being able to express myself through clothes and shoes
Timeline
Shop floor assistant
Zara / Pull and Bear
05.2024 - 05.2025
Wearhouse supervisor
The Fulfilment Company
01.2023 - 01.2024
Customer Assistant
The Vintage Store
05.2022 - 12.2022
Customer Assistant
JD Sports
10.2021 - 04.2022
Customer Assistant
LIDL
12.2020 - 09.2021
Work Shadowing
GFI Securities Ltd
05.2019 - 05.2019
A Level - Photography, Creative Multimedia
Plume Academy
09.2018 - 06.2020
GCSE - English Literature, English Language, Mathematics, Science, Geography, Drama, Religious Education, Engineering, Creative Multimedia
Plume Academy
09.2013 - 07.2018
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