Jake Forbes
Barnstaple,Devon
Summary
Having spent over 8 years managing in fast-paced retail environments, I have gained experience across customer service, sales, training and team leadership. Throughout my career I have taken on a variety of responsibilities, consistently achieved performance targets and contributed to award-winning customer satisfaction results. I enjoy learning new skills, adapting to new challenges and expanding my experience, and I am open to opportunities where I can continue to develop both personally and professionally.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Deputy Store Manager
Aldi
Barnstaple, Devon
2024.05 - Current
- Support the Store Manager in leading a team of approximately 20 colleagues within a high-volume retail environment.
- Take full responsibility for store operations in the absence of the Store Manager.
- Drive store performance through effective management of productivity, sales, availability and other operational KPIs.
- Compete with other stores regionally and nationally with KPI based leaderboard
- Developing and training colleagues, creating a positive and high-performing team culture.
- Manage day-to-day store operations, ensuring excellent customer service standards are consistently achieved.
- Analyse performance metrics and implement actions to improve efficiency and commercial performance.
- Maintain compliance with company procedures, health & safety requirements and audit standards.
Shift Manager
LIDL
Ilfracombe, Roundswell and Newport
2018.07 - 2023.09
- Equipping my team with the skills necessary to give our customers fantastic customer service, whether it is on the tills or the shop-floor.
- Ensuring motivation in the team to work efficiently for maximum productivity, meeting targets, KPIs and goals.
- As training mentor it is my duty to ensure all colleges, new or experienced, have the necessary training to feel confident that they can work to a standard that is desirable for themselves and the management team.
- Leading teams across multiple stores as a senior member of the team.
- As freshness manager I ensure freshness standards are kept high to guarantee the customers are satisfied with their fresh products to increase sales in my area of the business.
- Notable Achievements -
- Selected to contribute in the successful launch of a newly built store in my area.
- Helped my store win the “Golden Santa” award that was based on highest percentage of sales in the region on Christmas stock in 2022 and 2024.
- Helped my store win the “Golden Egg” award that was also based on percentage of sales of Easter stock in 2023.
- Achieved first place for the region (1st out of 57) multiple times for the company’s Monthly Customer Satisfaction Survey that graded stores based on cleanliness, freshness, friendliness, availability and on general customer satisfaction and even helped take first place England (1st out of 917) on one occasion with plenty of top 25 finishes.
- Mentored multiple colleagues, aiding their progression into management roles.
Retail Sales/Store Manager
Get Connected
Bideford
2017.10 - 2018.06
- Sales focus on mobile phone contracts, compliance, broadband and energy to generate as much gross profit and hit KPIs.
- Balancing customer needs with company profitability.
- Acquired customer information for future communication and telemarketing.
- Conducting equifax checks to all new customers to prevent the company dealing with clawbacks.
- Ensured all paperwork was completed and up-to-standard to ensure all sales were legal.
- Maintaining high customer service standards and managing day-to-day store operations that included stock handling, display and merchandising, in-store marketing and cash handling.
Customer Service Manager
Megabet
Barnstaple
2017.01 - 2017.10
- Ensuring high customer service levels throughout the team to ensure satisfaction from customers as well as superiors.
- Managed staff rotas and optimizing profitability.
- Ensured the team did all they can to maximize profitability and performance.
- Regularly reporting on customer satisfaction, profit and performance.
- Efficiently opening, closing day-to-day store operations.
Customer Service Manager
Ladbrokes
Barnstaple
2016.02 - 2017.01
- Maintaining high customer service standards to maintain and gain customers.
- Conducting regular finance check for profitability.
Education
Diploma - Information Technology Level 3
PETROC College
2014.08 - 2015.10
GCSE’s - undefined
Park Community School
2009.08 - 2014.06
Skills
- Team Leadership & Development
- KPI & Performance Management
- Customer Service Excellence
- Staff Training & Coaching
- Retail Operations Management
- Stock Control & Merchandising
- Sales & Commercial Awareness
- Problem Solving & Decision Making
- Health & Safety Compliance
- Microsoft Office & Google Workspace
References
References available on request
References
References available upon request.
Timeline
Deputy Store Manager
Aldi
2024.05 - Current
Shift Manager
LIDL
2018.07 - 2023.09
Retail Sales/Store Manager
Get Connected
2017.10 - 2018.06
Customer Service Manager
Megabet
2017.01 - 2017.10
Customer Service Manager
Ladbrokes
2016.02 - 2017.01
Diploma - Information Technology Level 3
PETROC College
2014.08 - 2015.10
GCSE’s - undefined
Park Community School
2009.08 - 2014.06