Jaime Chan II
Leicester,Leicestershire
Summary
Accomplished care management professional maintaining exceptional patient care within stringent business targets. Critical role in opening new care homes; opened four care homes from 2017- 2022 under Langdale Care Homes. CQC-registered care home manager for three sites with straight “Good” KLOEs. Crucial role in ensuring compliance in all seven sites of Langdale Care Homes. Knowledgeable in clinical coordination and direction to maintain smooth health care services. Prioritised positive outcomes through strategic policy implementation.
Overview
23
23
years of professional experience
Work history
Director of Nursing
Langdale Care Homes
Leicester, Leicestershire
2023.12 - Current
- Oversaw nursing staff and overall nursing operations of Langdale Care Homes including seven sites across East Midlands.
- Managed daily service operations through strategic care planning.
- Evaluated resource and service use to maximise department productivity.
- Assessed clinical care provisions to meet required safety standards.
- Recruited committed, hardworking clinical teams for reliable care services.
- Collaborated with external providers to meet patient care continuity needs.
- Applied changing health care legislation for full practice compliance.
- Implemented clear quality standards to maintain first-class patient provisions.
Clinical Operations Manager
Langdale Care Homes
Leicester, Leicestershire
2021.01 - 2023.12
- Provided information, advice and support to families and staff.
- Monitored business performance and quality of care.
- Helped residents access local services.
- Agree contracts, budgeting and fundraising.
- Worked flexible hours, covering nights, weekends and bank holidays.
Quality Assurance Manager
Langdale Care Homes
Leicester, Leicestershire
2017.11 - 2021.01
- Established plans governing care policies, daily operations and long-term planning.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Senior Night Nurse
Aaron Court Care Home, Abbey Healthcare
Leicester, Leicestershire
2016.10 - 2017.10
- Coordinated care across large wards based on patient priorities and requests.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Followed modern nursing standards for optimum treatments and patient protection.
- Helped deliver stabilising and life-saving treatments during medical emergencies.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Complied with medication management and regular audits.
Care Home Manager
Langdale House, Langdale Care Homes
Sapcote, Leicestershire
2015.03 - 2016.09
- Evaluated impact of social care and identified opportunities to improve service.
- Interacted with healthcare providers to manage patient treatments.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
Deputy Home Manager
Langdale House, Langdale Care Homes
Sapcote, Leicestershire
2015.01 - 2015.02
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Coordinated welfare programmes and care services for elderly patients.
- Developed procedures and performance standards for nursing, personal care and administrative staff.
- Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
Clinical lead
Aaron Court, Abbey Healthcare
Leicester, Leicestershire
2014.01 - 2014.12
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Encouraged learning appropriate learning opportunities for staff members, promoting best practices for high-quality patient care.
- Communicated with external departments to facilitate critical patient admissions.
Clinical Lead
Grey Ferrers, Bupa
Leicester, Leicestershire
2011.11 - 2013.12
- Coordinated and performed patient admissions, transfers and discharges.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Led staff to improve patient care through valuable coaching, teaching and mentoring.
Unit Manager
South Lodge, Signature
Leicester, Leicestershire
2010.11 - 2011.10
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Clinical Lead
Aylesham Court, Bupa
Leicester , Leicestershire
2009.04 - 2010.10
- Kept detailed records of care activities, condition changes and treatment responses.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Documented and evaluated effectiveness of care plans and interventions.
Deputy Manager
Aylesham Court, Bupa
Leicester, Leicestershire
2008.07 - 2009.04
- Supported manager in day-to-day operations of care home including covering in their absence and ensuring standards of care were maintained.
- Undertook care assessments of people needing care and support; worked closely with healthcare professionals and other MDTs.
- Helped company by recruiting and developed new care workers and nurses- supporting, supervising and performance managing them.
Staff Nurse
Jasmine Court, Rushcliffe Care Group
Loughborough, Leicestershire
2006.08 - 2008.06
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Complied with quality healthcare standards to uphold care home reputation.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Stayed up-to-date on latest nursing developments to provide best patient care.
Staff Nurse
Aaron Care Unit, Rushcliffe Care Group
Loughborough, Leicestershire
2006.04 - 2006.08
- Delivered life support with updated first aid and CPR training.
- Established positive rapport with patients and families through active listening and compassionate care.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
Adaptation Nurse
Beaumanor Care Home, Rushcliffe Care Group
Loughborough, Leicestershire
2006.01 - 2006.04
- Followed modern nursing standards for optimum treatments and patient protection.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
Adaptation Nurse
Castle Donington Care Home, Rushcliffe Care Group
Castle Donington, Leicestershire
2005.09 - 2006.01
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Followed modern nursing standards for optimum treatments and patient protection.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
Mental Health Nurse
Paglaum Mental Health Centre, Philippines
Bacolod City
2002.01 - 2005.08
- Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients.
- Oversaw, trained and mentored student and junior nursing staff.
- Complied with quality healthcare standards to uphold hospital reputation.
- Participated in health education programmes and nurse education activities in clinical and community settings.
Dialysis Nurse
St Ignatius Dialysis Centre, Philippines
Kalibo, Aklan
2001.01 - 2001.12
- Sanitised dialysis equipment between appointments to reduce risks.
- Identified irregular dialysis reactions and notified medical team members.
- Oversaw dialysis treatment from start to finish.
Education
Bachelor of Science - Adaptation Nursing
Northampton University
Northampton, Northamptonshire 09/2005 - 03/2006
Bachelor of Science - Nursing
Colegio De San Agustin
Bacolod City, Philippines 06/1991 - 03/1995
Skills
- Patient relations
- Personnel management
- Policies and procedures
- Multilingual
- Leadership
- Problem-solving
- Time management
- Regulatory requirements
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Director of Nursing
Langdale Care Homes
2023.12 - Current
Clinical Operations Manager
Langdale Care Homes
2021.01 - 2023.12
Quality Assurance Manager
Langdale Care Homes
2017.11 - 2021.01
Senior Night Nurse
Aaron Court Care Home, Abbey Healthcare
2016.10 - 2017.10
Care Home Manager
Langdale House, Langdale Care Homes
2015.03 - 2016.09
Deputy Home Manager
Langdale House, Langdale Care Homes
2015.01 - 2015.02
Clinical lead
Aaron Court, Abbey Healthcare
2014.01 - 2014.12
Clinical Lead
Grey Ferrers, Bupa
2011.11 - 2013.12
Unit Manager
South Lodge, Signature
2010.11 - 2011.10
Clinical Lead
Aylesham Court, Bupa
2009.04 - 2010.10
Deputy Manager
Aylesham Court, Bupa
2008.07 - 2009.04
Staff Nurse
Jasmine Court, Rushcliffe Care Group
2006.08 - 2008.06
Staff Nurse
Aaron Care Unit, Rushcliffe Care Group
2006.04 - 2006.08
Adaptation Nurse
Beaumanor Care Home, Rushcliffe Care Group
2006.01 - 2006.04
Adaptation Nurse
Castle Donington Care Home, Rushcliffe Care Group
2005.09 - 2006.01
Mental Health Nurse
Paglaum Mental Health Centre, Philippines
2002.01 - 2005.08
Dialysis Nurse
St Ignatius Dialysis Centre, Philippines
2001.01 - 2001.12
Bachelor of Science - Adaptation Nursing
Northampton University
09/2005 - 03/2006
Bachelor of Science - Nursing
Colegio De San Agustin
06/1991 - 03/1995