Jaiden Moesson
Walsall,England
Summary
Adaptable individual demonstrating strong communication and conflict resolution skills. Engages with customers to understand their needs and address concerns effectively. Supports team success by taking on additional responsibilities and fostering a collaborative environment.
Overview
2
2
years of professional experience
Work History
Hilton Birmingham Metropole
leah food and beverage
Birmingham, England
02.2024 - 05.2026
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
level 2 sports and coaching, level 2 construction -
new leaf centre
willenhall, westmidlandsSkills
- Customer service
- Communication skills
- Calm under pressure
- Health and safety awareness
- Complaint resolution
- Complaint handling and resolution
- Conflict resolution
- Customer relationship management
- Athletic
- flexible working hours
Timeline
Hilton Birmingham Metropole
leah food and beverage
02.2024 - 05.2026
level 2 sports and coaching, level 2 construction -
new leaf centre