Jai Sharma

Reporting to the Store Manager, responsible for supporting store leadership, operational performance and team development across the retail and pharmacy environment.

• Strategic operational oversight – driving store efficiency through continuous process improvements in inventory control, merchandising execution, and compliance with corporate operational standards
• Leadership and performance management – leading, coaching, and developing a high-performance team to exceed performance benchmarks, fostering a culture of accountability and continuous development. Led and developed a team of 80+ colleagues, contributing to improved team performance and exceeding store KPI's
• Advanced customer experience management – resolving complex customer queries and implementing service initiatives to enhance satisfaction and loyalty, while aligning with Boots’ customer first philosophy
• Sales strategy and commercial impact – analysing key sales metrics to inform tactical decisions, optimising stock levels and promotional activity to maximise profitability and achieve commercial targets. Increased store sales by 11% over 6 months by optimising promotional execution and stock availability using sales data insights
• Business administration and compliance – overseeing financial operations including cash reconciliation, loss prevention, and compliance reporting, ensuring adherence to internal controls and regulatory requirements

• A key member of the grocery channel team partnering closely with internal stakeholders and retailer customers to support the delivery of profitable growth, best-in-class execution and customer-centric strategies. Responsible for supporting sales analytics, forecasting, promotional planning, customer activations and brand/channel alignment in a fast moving-moving FMCG environment, aligned with Danone’s ambition to be a “Force for Good”.
• Analysed sales and market data using Power BI/Excel to support monthly forecasting, invoicing and performance tracking
• Supported retail execution across the Grocery channel, including rage reviews, pricing calendars, promotions and tracking of competitor activity
• Assisted customer engagement through joint business planning, internal brand planning, and leading operational activities with key stakeholders to drive business outcomes
• Managed project activation, including in-store visits, campaign rollouts, promotional evaluation and ensuring optimal execution in line with retailer standards. Conducted 40+ store visits/audits, identifying execution gaps and driving in-store performance improvements
• Demonstrated strong cross-functional collaboration to anticipate and mitigate risks, optimise processes and maintain seamless customer service in a high pressure FMCG setting
• Contributed to improved availability and visibility of core range in channel, supported incremental business growth and enhances business presence. Improved product availability by 8% through collaboration with supply chain and retail partners
• Built effective communication across diverse internal and external stakeholders, flexing style to match the audience and influencing outcomes

• Supported branch operations across sales, customer service, and fleet management within a high-volume, customer-focused environment. Demonstrated strong commercial awareness, operational efficiency, and problem-solving under pressure to meet business objectives and deliver exceptional service standards.
• Sales and business development – actively engaging in upselling and cross-selling Enterprise products (insurance protection, upgrades, etc.). Expectations were set early on to contribute to branch sales goals and revenue growth. Handled 10+ customer transactions per day, maintaining accuracy in billing and contract processing.
• Operations management – assisting with day-to-day operations within the branch. This includes managing vehicle inventory, coordinating vehicle maintenance, and ensuring a smooth flow of vehicle handovers.
• Administrative and Financial tasks – overseeing and processing of rental contracts, managing billing, handling transactions, and performing some accounting functions.
• Problem solving and decision making – management assistants are expected to tackle unexpected challenges, such as vehicle shortages, last-minute reservation changes, and customer issues. Quick and critical decisions were often necessary to ensure operations were ran smoothly.