Manojkumar V
Glasgow,United Kingdom
Summary
Results-driven professional with extensive expertise in operations management, team leadership, and process improvement. Demonstrates proficiency in customer service, inventory and cash control, staff training, and compliance with safety standards. Skilled in leveraging data analysis tools such as Power BI to enhance performance monitoring and streamline project coordination. Adept at applying agile and lean methodologies alongside total quality management (TQM) principles to drive continuous improvement and operational excellence. Strong background in engineering drawings, aircraft maintenance, troubleshooting, and documentation. Committed to fostering team development, relationship building, and achieving organisational goals through meticulous planning and attention to detail.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Merchant City Inn Hotel
08.2024 - 05.2025
- Supervise daily front-of-house and back-office operations to ensure smooth and efficient service delivery across departments.
- Oversee staffing rotas to maintain optimal coverage while managing labour costs effectively.
- Resolve guest complaints and service issues swiftly, ensuring a consistently high standard of customer satisfaction.
- Manage inventory control for hotel supplies and coordinate with suppliers to ensure cost-effective stock levels.
- Perform daily cash handling, reconcile end-of-day takings, and ensure full financial accountability.
- Ensure strict adherence to health & safety, fire safety, and hygiene regulations in line with local and corporate standards.
- Collaborate with senior management on budget planning, expense control, and operational improvements.
- Monitor compliance with brand standards, implement performance metrics, and lead improvement initiatives to boost service quality.
- Established clear budgets and cost control strategies to meet objectives.
- Coordinated with management on operational issues, providing solutions for better efficiency.
Operations Coordinator (Part-time)
Style Plus Group
Glasgow
06.2023 - 06.2024
- Supported the execution of time-critical production tasks and facilitated continuous process evaluations.
- Implemented performance tracking tools to identify gaps, leading to revised operational procedures and increased throughput.
- Coordinated team shift transitions, maintained documentation, and contributed to SOP refinement.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated project tasks for successful and timely completion.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
Team Lead & Quality Analyst
Aerotics Technologies
, India
12.2021 - 12.2022
- Supervised a 15-member team, conducted regular performance reviews, and created individual development plans.
- Utilized root cause analysis (RCA) and Six Sigma tools to investigate production issues and initiate process enhancements.
- Led Agile project cycles to ensure compliance, timeliness, and project scope control while mentoring junior staff.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Established guidelines for team operations, resulting in improved efficiency.
- Led weekly meetings, providing clear direction on project objectives.
- Streamlined project management processes to ensure the timely delivery of tasks.
- Supported new hires through the onboarding process for speedy and successful training.
Technical Author
Lionbridge
, India
06.2021 - 08.2021
- Created and produced comprehensive manuals specifically tailored for the Airbus A320 aircraft.
- Experienced in implementing Overhead Compartment systems and fabricating curtain rails, following aircraft Maintenance Manuals.
- Coordinated with production teams to ensure alignment between product changes and documentation updates.
- Assisted software developers in creating detailed system logs, improving troubleshooting processes.
- Collaborated closely with the engineering team for accurate product specification documentation.
Education
MSc - Engineering Management for Process Excellence, Lean Six Sigma, Supply Chain Operations, ERP (SAP MM), Project Management
University of Strathclyde
01.2023 - 01.2024
BEng - Aeronautical Engineering
Bharath University
01.2017 - 01.2021
Skills
- Operations Management
- Team Leadership
- Customer Service
- Inventory & Cash Control
- Staff Training & Scheduling
- Supplier Coordination
- Compliance & Safety Standards
- Process Improvement
- Performance Monitoring
- Inventory & Stock Control
- Planning & Scheduling
- Office & Operations Administration
- Project Tracking
- Process Analysis
- Conflict Resolution
- Team Management
- Relationship Building
- Adaptability
- General Maintenance
- Continuous Improvement
- Data Analysis
- Power BI
- Production & Project Planning
- Team & Performance Management
- Agile & Lean Methodologies
- Total Quality Management (TQM)
- Project Coordination
- Quality Reporting
- Attention to Detail
- Interpersonal Communication
- Computer Literacy
- Analytical Skills
- Aircraft Maintenance
- Documentation
- Troubleshooting
- Engineering Drawings
Certification
- Agile Project Management – Google
- Power BI for Business Intelligence – PwC
- GE Aerospace Explore Supply Chain
EXTRACURRICULAR ACTIVITIES
Hear to Listen – Strathclyde Students' Union, United Kingdom, Provided a non-judgmental, confidential space for students to share their emotional concerns. Practiced active listening and empathy, connecting students to mental health resources when appropriate. Gained training in confidentiality, safeguarding, and basic crisis response.
Timeline
Assistant Manager
Merchant City Inn Hotel
08.2024 - 05.2025
Operations Coordinator (Part-time)
Style Plus Group
06.2023 - 06.2024
MSc - Engineering Management for Process Excellence, Lean Six Sigma, Supply Chain Operations, ERP (SAP MM), Project Management
University of Strathclyde
01.2023 - 01.2024
Team Lead & Quality Analyst
Aerotics Technologies
12.2021 - 12.2022
Technical Author
Lionbridge
06.2021 - 08.2021
BEng - Aeronautical Engineering
Bharath University
01.2017 - 01.2021
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