Jai Dutta
Southampton,Hampshire
Summary
Offering strong communication and persuasive skills, with keen understanding of customer needs and behaviour. Knowledgeable about building rapport quickly and maintaining positive attitude in high-pressure environments. Ready to use and develop active listening, problem-solving, and negotiation skills in desired role.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Online Shopper
Tesco
10.2024 - 12.2024
- A typical workday ranged from 6am and end around 2pm
- Daily tasks included: dealing with customers if they could not find a certain item, managing six different orders at a time, trying to get every order completed within a good time frame and effectively
- During my time here I was able to maximise my customer service skills and learn to execute targets given to me in a reasonable amount of time
Telesales Role
Aim Copier Supplies
09.2024 - 11.2024
- A typical day ranged from 8:30am to 4:00pm
- My daily tasks were to call an Est of 50-60 people a day
- During these phone calls I was pitching the use of photocopiers/printers
- During my time here I was able to hit my call targets, and achieve my target amount of leads, which was 4 for the month, and I learnt how to keep in contact, and keep good relationships with potential future customers over a long period of time
Viewer/Canvasser
Connells Estate Agents
05.2024 - 08.2024
- A typical workday ranged from 8:30am - 6:00pm
- Daily tasks included: Dealing with offers and valuations, booking mortgage appointments and attending viewings
- During my time here I was able to refine my punctuality, communication and customer service skills
Work Experience
Charters Estate Agents
07.2022 - 08.2022
- My work experience took place for five days, with working hours from 9am to 4pm
- During my time at Charters Estate Agents, I learned the core values of customer service, putting the customer first and ensuring their requirements were met
- Engaging with new customers further honed my communication skills, particularly in delivering advice to them in a clear and succinct manner
Education
English Language, Maths, Statistics, Sociology, BTEC Sport
Regents Park Community College
01.2018 - 01.2023
Level 3 accredited diploma - accounting
Oxford Learning College
01.2024 - 01.2025
Skills
- Sales techniques
- Product knowledge
- Cold calling
- Upselling products
- Customer retention
- Complaint handling
- Target achievement
- Sales presentations preparation
- Persuasive speaking
- Positive attitude
Personal Information
Date of birth: 12/17/06
Custom
Gym, Five times a week, 5am
Affiliations
- gym
- football
- networking
Timeline
Online Shopper
Tesco
10.2024 - 12.2024
Telesales Role
Aim Copier Supplies
09.2024 - 11.2024
Viewer/Canvasser
Connells Estate Agents
05.2024 - 08.2024
Level 3 accredited diploma - accounting
Oxford Learning College
01.2024 - 01.2025
Work Experience
Charters Estate Agents
07.2022 - 08.2022
English Language, Maths, Statistics, Sociology, BTEC Sport
Regents Park Community College
01.2018 - 01.2023
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