Jagdeep Kaur
Summary
Dynamic professional with 14 years of experience in retail and customer service, specializing in enhancing customer experiences and driving sales performance. Proven track record in team supervision and coaching, ensuring high operational standards. Expertise in fostering positive relationships and promoting a culture of excellence within teams.
Overview
7
7
years of professional experience
4046
4046
years of post-secondary education
Work history
Retail Sales Assistant
Hallmark Joy, cards & gifts
Heswall, Wirral
2024.12 - 2025.12
- Achieved 15% sales growth by promoting seasonal products and organising successful promotional events.
- Delivered exceptional customer service through product selection assistance and gift wrapping.
- Maintained high visual standards with engaging displays and creative merchandising.
- Supported management with administrative tasks for efficient workflow.
Food Production Operative
UK Food Supply Chain (Tesco Partner)
Bromborough, Wirral
2024.07 - 2025.12
- Supported production and distribution processes for major UK retail brands.
- Ensured quality control, stock tracking, and compliance with food safety standards.
- Assisted in stock control, reducing waste and overproduction.
Retail Sales Assistant
Various Retail Stores
2024.10 - 2025.07
- Supported sales team with stock checks, replenishment, and shop maintenance.
- Assisted customers with purchases, promoting products to elevate store performance.
- Processed transactions efficiently while adhering to cash handling procedures.
- Addressed customer queries, enhancing satisfaction and driving 10% increase in sales.
Exam Invigilator
UK Examination Centres
Bebington, Wirral
2024.05 - 2024.07
- Ensured secure and compliant examination environments across multiple settings.
- Supported candidates and upheld exam integrity through clear communication and guidance.
- Increased student comfort during exams by addressing queries in timely manner.
- Managed 25 student in room fairly get result.
Receptionist
Bhullar Hospital, Punjab, India
Amritsar
2024.03 - 2024.05
- Managed front desk operations, handled patient queries, and maintained accurate appointment records.
- Delivered professional and empathetic customer service in fast-paced environment.
- Utilised multi-line telephone system to manage incoming calls aeffectively.
Counter Staff
Pizzeria Beas, Amritsar, Punjab
Amritsar
2023.01 - 2024.02
- Managed front-of-house operations and ensured pleasant customer experience.
- Maintained cleanliness, efficiency, and team collaboration in busy hospitality setting.
Manager
Sant HP Gas Service, Punjab, India
Jandiala guru
2019.01 - 2023.12
- Supervised daily operations, including staff scheduling, inventory management, and cash reconciliation.
- Maintained accurate staff and customer records, ensuring compliance and efficiency.
- Trained and supported team members to improve performance and service standards.
- Drove process improvements to enhance operational productivity by 15%.
Education
MSc - International Business Management
Wrexham Glyndwr University
UK 2024.06 - 2025.09
Diploma - Office Proficiency Application
Bedi Computer Centre
IndiaBA - Mathematics & Political Science
Guru Nanak Dev University
India05.
Matrix - Science
Sant Majha Singh Karamjot Model School
India 2010.04 - 2011.03
Skills
- Customer experience and service excellence
- Retail operations and inventory management
- Visual merchandising and presentation
- Sales growth and KPI achievement
- Team training and motivation
- Cash handling and compliance
- Communication and leadership skills
REFERENCES
Available upon request
ADDITIONAL INFORMATION
- Volunteer and community engagement experience
- Strong understanding of retail compliance, health & safety, and ethical sourcing awareness
- Fluent in English, Punjabi, and Hindi
Timeline
Retail Sales Assistant
Hallmark Joy, cards & gifts
2024.12 - 2025.12
Retail Sales Assistant
Various Retail Stores
2024.10 - 2025.07
Food Production Operative
UK Food Supply Chain (Tesco Partner)
2024.07 - 2025.12
MSc - International Business Management
Wrexham Glyndwr University
2024.06 - 2025.09
Exam Invigilator
UK Examination Centres
2024.05 - 2024.07
Receptionist
Bhullar Hospital, Punjab, India
2024.03 - 2024.05
Counter Staff
Pizzeria Beas, Amritsar, Punjab
2023.01 - 2024.02
Manager
Sant HP Gas Service, Punjab, India
2019.01 - 2023.12
Matrix - Science
Sant Majha Singh Karamjot Model School
2010.04 - 2011.03
Diploma - Office Proficiency Application
Bedi Computer Centre
BA - Mathematics & Political Science
Guru Nanak Dev University