Jade Somers
Wednesbury,United Kingdom
Summary
Adaptable team player with proven expertise in team collaboration and active listening. Committed to leveraging skills to drive organisational success and continuous improvement.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Operations Customer Expert
Teleperformance UK
07.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Customer service assistant
Midcounties Co-Operative
08.2008 - 07.2021
- Improved efficiency at checkout by mastering POS system operations quickly.
- Prioritised tasks during busy periods for maximised productivity .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks. Accurate ordering and stock holding.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
Education
A-Levels - Performing Arts
Sandwell College
09.2005 - 07.2007
Skills
- Problem-solving
- Communication skills
- Leadership
- Quality Assurance
- Time Management
- Adaptable
- Team Collaboration
- Active Listening
Dance Instructor
Conducted regular dance training sessions, which amplified my teaching experience. Engaged with students and parents to foster a supportive community for members of all ages. Organised lessons tailored to individual needs and adapting teaching styles accordingly.
Developed unique routines for competitions where teamwork and technical skills are essential. Encouraged growth in students to improve and strive for the best.
This is invaluable for experience in leadership, adaptability and passion to achieve the best results.
Timeline
Operations Customer Expert
Teleperformance UK
07.2021 - Current
Customer service assistant
Midcounties Co-Operative
08.2008 - 07.2021
A-Levels - Performing Arts
Sandwell College
09.2005 - 07.2007
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