Calrin Gomez
Operations Customer Expert, DWP UCR
Newcastle Upon Tyne
Summary
Dynamic Operations Customer Expert at Teleperformance UK with exceptional communication and problem-solving skills. Proven track record in enhancing team efficiency and customer satisfaction through effective collaboration and time management. Adept at utilizing Microsoft Office for data entry and documentation, while fostering a positive work environment and adapting quickly to new challenges.
Overview
5
5
years of professional experience
Work History
Operations Customer Expert
Teleperformance UK
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Team Member
Creams Cafe
02.2023 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Improved guest satisfaction by providing exceptional hospitality and customer service during retreats.
Office Assistant
New Saraswati House, India,Pvt.Ltd
04.2022 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Documentation Executive
Premier Exim International
10.2019 - 02.2022
- Created templates for frequently used documents, reducing preparation time while maintaining consistency in style and format.
- Improved document organization by implementing a comprehensive filing system.
- Streamlined workflow processes for increased efficiency and reduced errors.
- Prioritized tasks effectively to meet tight deadlines without compromising accuracy or attention to detail.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal team members to remedy issues with preemptive solutions.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
Education
Master of Science - Cyber Security
Teeside University
Middlesbrough, United Kingdom 04.2001 -
Bachelor of Science - Computer Science
Mahatma Gandhi University, STAS
India, Ernakulam 04.2001 -
High School Diploma -
St.sebastians Higher Secondary School
Kochi 04.2001 -
Skills
Friendly, positive attitude
Declaration
"I hereby declare that the above particulars of the facts and information stated are true , correct and complete to the best of my belief and my knowledge."
CALRIN GOMEZ
Timeline
Operations Customer Expert
Teleperformance UK
01.2025 - Current
Team Member
Creams Cafe
02.2023 - 01.2025
Office Assistant
New Saraswati House, India,Pvt.Ltd
04.2022 - 12.2022
Documentation Executive
Premier Exim International
10.2019 - 02.2022
Master of Science - Cyber Security
Teeside University
04.2001 -
Bachelor of Science - Computer Science
Mahatma Gandhi University, STAS
04.2001 -
High School Diploma -
St.sebastians Higher Secondary School
04.2001 -
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