Jade Shaw-Grant
London
Summary
Customer focused professional with a background in property and record management . Experienced in de-escalating complex cases and delivering fair and timely resolution. Strong investigative mindset, able to analyse large volumes of data, documentation, pinpoint root causes, and translate findings into clear evidence based decisions.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Junior property Manager
Jardines of London
London
02.2022 - 12.2024
- Acted as primary contact for tenants, landlords, and contractors, managing enquiries and concerns.
- Efficiently managed and resolved a backlog of complaints, ensuring timely and effective resolution. Providing clear, empathic communication, ensuring compliance with contractual response and resolution targets.
- Provided excellent customer service through written correspondence, phone calls, and in-person interactions
- Investigated disputes or complaints related to property maintenance and lease agreements, ensuring equitable resolutions.
- Collaborated with contractors to resolve escalated issues, confirming completion of corrective actions.
- Ensured compliance with legal and regulatory obligations throughout operations.
- Carried out routine property inspections for maintaining high service standards.
- Proactively tracked expiring leases and initiated timely renewal discussions.
- Utilised property management software/ CRM to streamline administrative tasks, improving efficiency and accuracy of property records and documentation.
- understanding of the Housing Ombudsman Code of Practice.
Sales and showroom coordinator
Inexcess Fashion
London
05.2016 - 09.2019
- Managed wholesale client accounts, managing initial enquiry through to final delivery, ensuring accuracy and timely fulfilment.
- Successfully investigated and resolved, stock issues, order discrepancies, logistical challenges, analysing root causes and implementing corrective actions
- Analysed sales and distribution data to identify recurring issues.
- Maintained accurate sales data, record of complaints, client correspondence, ensuring transparency and accountability
- Collaborated across departments for strategic planning purposes.
- Monitored competitor activity and industry trends to provide insight and enhance sales and distribution strategies.
Records management officer
Southwark Social Services
London
03.2010 - 11.2014
- Successfully resolved multiple complex data access and confidentiality issues, ensuring compliance with GDPR and governance requirements.
- Maintained detailed logs of records activity, enquires, and escalations, ensuring transparency and accountability.
- Managed the life cycle of paper records and documentation, cataloguing, storing, retrieving and destroying.
- Ensured regulatory compliance by conducting regular audits of record-keeping practices.
- Developed a user-friendly indexing system, making it easier to locate specific files quickly and accurately.
- Facilitated smooth transitions from paper-based to digital filing systems without disruption to daily operations.
- Maintained up-to-date knowledge of legal requirements for records retention, ensuring compliance.
Education
Bachelor of Arts - Fashion Buying
Ravensbourne University London
LondonA-Levels - Art, Textiles, English
Crownwoods School
GCSEs - Math, English, Science, Art, French, Textiles
Eltham Hill Technology College
Skills
- Proficiency in Microsoft (Excel, Word, Outlook)
- Strong organisational skills
- Excellent communication skill, both written and verbal
- Complaint resolution
- Record keeping
- Qualitative analysis
- CRM software proficiency
- Proactive and solution focused with a positive attitude
- Strong problem solving skills and ability to work under pressure and tight deadlines
Certification
GDPR training course (2024)
Diversity and Equality in the work place Level 3 (2024)
Safeguarding Children & Vulnerable Adults Level 3 (2024)
Timeline
Junior property Manager
Jardines of London
02.2022 - 12.2024
Sales and showroom coordinator
Inexcess Fashion
05.2016 - 09.2019
Records management officer
Southwark Social Services
03.2010 - 11.2014
Bachelor of Arts - Fashion Buying
Ravensbourne University London
A-Levels - Art, Textiles, English
Crownwoods School
GCSEs - Math, English, Science, Art, French, Textiles
Eltham Hill Technology College