JADE MUNRO
Summary
A highly motivated, entrepreneurial and personable individual looking to pursue a career within the luxury travel industry. Proven ability to work in fast-paced, challenging environments and always willing to go above and beyond to surpass targets and exceed expectations. Fully capable of adapting to changing circumstances and proactively finding solutions to complex issues. Equipped with a keen eye for detail and self-starting attitude, as well as an intrinsic drive to expand my knowledge and enhance my skillset.
Overview
10
10
years of professional experience
Work history
Administrator
Amalgamated Lifts LTD
Crayford, Bexley
08.2022 - Current
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Produced high-quality documents, spreadsheets and presentations for internal needs.
- Effectively managed incoming and outgoing emails to maximise office efficiency.
- Interacted with customers professionally by phone and email to deliver accurate service information.
- Facilitated meetings to discuss latest developments and promote target goals.
- Dealt with invoice and payments enquiries, liaising with relevant departments to provide accurate answers.
- Handled filing, photocopying and other administrative duties to help with smooth running of office tasks.
- Managed payroll operations for suppliers.
Sales Assistant
David M Robinson
London
07.2017 - 07.2022
- Responsible for greeting clients, managing their experience within the showroom and making sure they leave satisfied with all their needs met.
- Consistently delivered revenue and exceeded performance KPI targets by managing stock and client relationships.
- Managed the repair system and ensuring all staff were trained according to brands expectations.
- Maintained impeccably high standards for showroom presentation and myself.
- Managed till operations promptly and precisely.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to seasons and stock.
- Established long-term relationships with clients through loyalty, trust, consistency and genuineness.
- Maintaining excellent product knowledge alongside the history of the brands and attending training refreshers.
- Attending events, networking with clients and businesses to gain new relationships.
- Working in a team, insuring that everyone feels supported and valued.
Sales Consultant
Dreams
London
06.2016 - 07.2017
- Responsible for sales, creating orders and invoices, credit checking and producing credit agreements, dealing with customer complaints and queries; opening and closing the store; and banking
- Consistently delivered exceptional customer service in a fast-paced and challenging environment
- Proactively sought out opportunities to enhance my product knowledge and improve my service offering
- Deputising for the Branch Manager in their absence
- Achieving all KPI's set for the month
Team Leader
BHS
London
05.2015 - 06.2016
- Managed a team of 20 individuals - responsible for distributing workload, setting targets and approving sales; scheduling rotas and shift patterns; training new and existing team members; reporting performance and forecast figures to senior management; building morale through motivational team talks
- O Administered the cash and stock loss prevention procedures and encouraged adherence to established security polices to prevent losses
- O Attended regular senior management meetings to make contributions and deliver recommendations on process and performance improvements
- O Oversaw and harmonised departmental and team operations to ensure the realisation of company objectives and sales figures.
Waitress
L'Atelier
London
09.2013 - 05.2015
- Ensured that all visitors to the restaurant received a Michelin-star experience by providing exceptional service and enhancing their time through extensive knowledge of the menu
- Undertook a Hospitality Health & Safety course to maintain high quality of hygienic standards
- Thorough knowledge of menu offerings, including food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments.
Education
Beaverwood School
2009
Skills
Teamwork
Adaptability
Motivational leadership style
Customer service
Attention to detail
Communication skills
Empathetic
Active listener
Creativity
Languages
English
Fluent
Timeline
Administrator
Amalgamated Lifts LTD
08.2022 - Current
Sales Assistant
David M Robinson
07.2017 - 07.2022
Sales Consultant
Dreams
06.2016 - 07.2017
Team Leader
BHS
05.2015 - 06.2016
Waitress
L'Atelier
09.2013 - 05.2015
Beaverwood School
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