Jade McGivney

• Delivered digital expertise to optimise sales of retail specialist categories on Halfords.com.
• Analysed commercial and web metrics, recommending targeted actions that increased performance and sales.
• Collaborated with customer marketing teams to implement accurate attribution images and copy for retail listings, ensuring consistent messaging across platforms.
• Coordinated delivery of online product updates, supported content placement, and customer journey improvements.
• Worked closely with specialist buyers, attending regular meetings to discuss sales, targets and strategy as well as maintaining range governance and stock online.
• Answered customers' queries about products, prices and availability to enhance customer satisfaction.

• Picking and running 25s, keeping the shop floor stocked up at all times.
• Received and accepted daily deliveries, unpacked, priced, and stocked items in correct locations to maintain inventory accuracy.
• Conducted daily accurate stock readings in stockroom and on shop floor to ensure optimal inventory management.
• Keeping on top of SINT (Online orders) Packaging and posting within the specified time frame.
• Assisted customer requests promptly to enhance overall customer satisfaction.
• Provided support to staff and customers on the shop floor to enhance service delivery.

• Accountable for delivering against key business KPIs including conversion, sales and profit.
• Supporting the Trading manager through coordinating and executing trade campaigns and testing and measuring different approaches to messaging, creative and targeting those which drive the best results and response.
• Identified and proposed targeted promotions to enhance sales and profitability.
• Directly supporting the trade team, ensuring all core responsibilities are successfully actioned and maintained across all departments.
• Monitored competitor sites to enhance online experience for customers, driving change and improving content based on findings.
• Liaised with stakeholders across the business to identify and explore opportunities for growth and improvement.
• Supporting the UX team through reviewing web metrics to gauge trends and evaluate content.
• Working closely with the customer service team to maintain flawless customer service across all territories.

• Merchandised onsite categories manually, aligning with VM strategy to enhance visual presentation.
• Maintained the brand's taxonomy to allocate correct attributes for all products, facilitating a smooth customer journey.
• Ensured all products were live on site with key components, streamlining the customer shopping experience.
• Analysed products daily, capturing key metrics within manual merchandised zones through Salesforce to inform strategic decisions.
• Used Google Analytics to implement key improvements to the site. (Daily site walks)

Maintaining and updating promotions and events calendar with regular updates to the global team.

• Google analytics trading and reporting (Weekly & Monthly)
• SEO Improve site optimisation for partnered retailers.
• Update and improve LMS/Onboarding packs for new starters.
• Daily site checks on brand clusters to flag anything looking incorrect.

Weekly El Vis trade reporting and monthly Media Investment reports.

• Conducted detailed analysis of competitor strategies to identify market trends.
• Working with Olapic for content user and collector for social media.
• Approving affiliates.
• Working with Olapic for content user and collector for social media.
• Approving affiliates.

• Merchandising all Womenswear, Menswear and Kidswear products with Sitemanager.
• Uploaded new products, content and copy to website daily, enhancing product visibility.
• Analysed weekly and monthly search patterns and trends, optimising pages for improved user engagement.
• Ran weekly Google Analytics reports for all divisions, identifying insights to inform merchandising strategies.
• Managed website daily, updating links and categories while testing pages to ensure functionality.
• Providing links and testing emails, homepages and landing pages before going live.
• Managed queries from customer services, facilitating smoother resolution processes.
• Assisted in-store during Christmas season by supporting team and customers.

• Managing incoming calls (First point of contact)
• Dealing with any queries, complaints from both workers and clients.
• Dealing with payroll and own limited company queries.
• Collecting and sorting timesheets and invoices.
• Data entry. Sending out our weekly and monthly reports.
• Resourcing and filling jobs as quick as possible.
• Creating flyers and advertisements for new upcoming roles.

• Photographed all second hand products sent in from customers ready to go live on the website.
• Researching our competitors for inspiration and to make improvements to the website.
• Working with Photoshop on any upcoming content.
• Working in a small but strong team to ensure our deadlines were met.

• Assisting on the Picture desk, transferring photo shoot content from selected TV programmes to the relevant teams.
• Sorting and selecting the strongest content images suitable for advertisement.
• Highlighting key notes on TV programmes to create interesting story lines to expand on ready for press.
• Working at ITN to register guests for the premier of Scott & Bailey.
• Attending press interviews to take key notes from the cast ready for magazine production.

• Managing incoming calls.
• Calculating payroll for all employees.
• Assisting the design team.
• Experimenting with AutoCAD to help design part of a new project.
• Ensuring the in-house system is updated at all times.
• Helping to organise staff events.