- spending my free time with my 3 young children
- going for walks, being out in the fresh air
- reading to unwind
- watching movies with my family
- listening to music
jade kennedy
ormskirk,lancashire
Summary
Dedicated Care Assistant with expertise in elderly care, focused on enhancing independence outcomes. Skilled in personal hygiene, patient interaction, and safety compliance. Improved service quality through emotional support and effective team collaboration, with a background in domestic cleaning and bar service that strengthened time management and client engagement.
Overview
11
11
years of professional experience
Work History
Care Assistant
stocks hall
07.2024 - Current
- Enhanced independence for elderly clients through support with daily living activities.
- Strengthen patient trust through continuous, high-quality care and support.
- Enhance comfort and safety by maintaining hygienic living environments daily.
- Increase wellbeing through emotional support and consistent companionship.
- Protect dignity and build confidence through respectful, person-centred communication.
- Improve movement safety for residents by using equipment correctly.
- Increased care accuracy by documenting support provided in timely records.
- Enhance quality of life by delivering personalised care and support.
- Improve care capability by applying training learning to daily practice.
- Supported nutrition and satisfaction by preparing tailored meals for diverse dietary needs.
- Improve service quality by listening to concerns and acting on feedback.
Domestic Cleaner
stocks hall
07.2024 - 12.2024
- Improved hygiene and safety by handling and storing cleaning chemicals correctly.
- Enhanced floor cleanliness by vacuuming, mopping, and using appropriate cleaning agents.
- Supported trusted service delivery by respecting client privacy and preferences.
- Sanitised fixtures and restocked supplies to ensure bathrooms remained fresh and ready for use.
- Strengthened service quality through consistent, independent, proactive cleanliness standards.
- Reduced contamination risk by deep-cleaning bathrooms, including toilets, showers, and sinks.
- Presented rooms and living areas neatly to create welcoming spaces for clients.
- Upgraded sanitation levels in priority areas through targeted deep-cleaning support.
- Raised cleanliness across sites by vacuuming carpets and floors to remove debris.
- Improved safety in public and private areas by dusting, sweeping, and mopping.
- Maintained cleanliness of kitchen spaces and utensils to promote hygienic usage.
- Reduced mess and injury risk by dusting, sweeping, and mopping regularly.
Domestic Cleaner
poppies
09.2023 - 06.2024
- Improved safety by handling and storing cleaning chemicals using correct procedures.
- Raised floor appearance by vacuuming and mopping with suitable cleaning agents.
- Protected client dignity by respecting privacy and individual cleaning preferences.
- Sanitised and restocked bathrooms regularly to enhance facility freshness.
- Supported consistent cleanliness by working independently with a proactive approach.
- Deep-cleaned toilets, showers, and sinks to strengthen bathroom hygiene.
- Created a more welcoming environment by presenting rooms and living spaces.
- Reduced hygiene risk by delivering deep cleaning for extra sanitation needs.
- Improved cleanliness across flooring by vacuuming carpets and hard surfaces.
- Minimised contamination and injury risk by dusting, sweeping, and mopping daily.
- Maintained kitchen hygiene by keeping utensils and work areas clean.
- Reduced hazardous-substance risk by complying with COSHH regulations.
- Improved cleaning quality by using vacuum, mop, and carpet shampooer equipment.
- Achieved better hygiene outcomes by disinfecting kitchens and bathrooms thoroughly.
- Disinfected high-touch surfaces regularly to lower germ transmission.
- Supported safer premises by following health and safety practices at all times.
- Delivered reliable cleanliness by managing time to complete tasks to standard.
restaurant cleaner
the fat italian
01.2018 - 08.2023
- Delivered target results by collaborating closely with team members throughout shifts.
- Improved complaint outcomes through calm, clear communication and effective problem-solving.
- Reduced accident risk by maintaining consistently clean, safe working environments.
- Met service time and quality targets by maintaining required cleaning standards.
- Reduced chemical and PPE risk by following established HSE procedures.
- Raised cleaning quality by using the right equipment for each task.
- Enhanced floor hygiene by completing deep cleaning via shampooing and mopping.
- Maintained strong floor presentation by sweeping, vacuuming, polishing, and mopping hard floors.
- Prevented workplace incidents by following strict protocols with hazardous chemicals.
- Supported food-safe environments by keeping kitchens sanitary through deep cleaning.
- Maintained safer chemical handling by upholding health and safety standards daily.
- Enhanced building cleanliness by completing dusting, sweeping, vacuuming, and mopping.
- Improved floor finish quality by operating cleaners and buffers.
- Trained new cleaning staff on correct techniques, enhancing overall team effectiveness.
- Sorted waste materials and ensured proper recycling procedures were followed., ensuring compliance with waste management standards.
- Completed streak-free window cleaning, improving overall appearance and client satisfaction.
Waitress Assistant
miners peg
06.2018 - 06.2019
- Enhanced guest satisfaction by maintaining tidy dining area between seatings.
- Improve table availability by clearing promptly after meals and preparing for arrivals.
- Support faultless restaurant standards by resetting clean service ware after each meal.
- Created warmer dining experience by engaging guests in friendly conversation.
- Strengthen compliance and trust by maintaining strict hygiene and food-handling standards.
- Reduce waiting time and lift first impressions by seating customers immediately.
- Increase repeat purchases by removing finished items and offering refills or extra courses.
- Protected dining experience quality by resolving complaints with empathy and clear solutions.
- Reduce delays for guests by communicating orders accurately to kitchen staff.
- Accelerate service flow by laying clean table settings throughout each sitting.
- Improve overall service quality by greeting and seating guests promptly.
- Provide a clean, safe dining environment by following food safety and hygiene standards.
- Elevate satisfaction at peak times by delivering friendly, fast service for high volume.
- Deliver a smooth visit by documenting orders, calculating bills, and processing payments.
Bar Staff Member
the fat italian
09.2015 - 08.2017
- Raised service speed by taking orders quickly and delivering beverages promptly.
- Reduced waiting during peak periods by juggling multiple orders efficiently.
- Boosted order satisfaction by preparing drinks to best-practice standards.
- Increased drink availability by mixing drinks and serving beverages for multiple guests.
- Streamlined customer experience by ensuring bar remained fully stocked and accessible.
- Enhanced guest experience through effective teamwork and communication with colleagues.
- Supported professional presentation by clearing discarded items and tackling spills immediately.
- Protected payment accuracy by processing cash and card transactions correctly.
- Reduced compliance risk by completing ID checks under Challenge 25 requirements.
- Ensured safe, hygienic bar environment by adhering to health and safety regulations consistently.
Education
NVQ Level 2 - health and social care
training partner
Ormskirk, LAN01-2026
GCSEs - GCSE
ormskrik high school
Ormskirk 01-2015
Skills
- Personal care and hygiene
- Elderly care and assistance
- Patient interaction and support
- Dementia awareness and sensitivity
- Compassionate care and understanding
- Emotional support and empathy
- Safety procedures and compliance
- Health and safety regulations awareness
- First aid and emergency response
- Hoist operation and safety
- Documentation and record-keeping
- Safeguarding knowledge and practices
- Time management and organisation
- Client engagement and rapport building
- Team collaboration and communication
- Activity planning and facilitation
- Housekeeping
- Food preparation and nutrition
- Confidentiality understanding and respect
- Problem resolution and critical thinking
- Calm under pressure and resilience
Interests
Timeline
Care Assistant
stocks hall
07.2024 - Current
Domestic Cleaner
stocks hall
07.2024 - 12.2024
Domestic Cleaner
poppies
09.2023 - 06.2024
Waitress Assistant
miners peg
06.2018 - 06.2019
restaurant cleaner
the fat italian
01.2018 - 08.2023
Bar Staff Member
the fat italian
09.2015 - 08.2017
NVQ Level 2 - health and social care
training partner
GCSEs - GCSE
ormskrik high school