Jade Kay
Manchester
Summary
Full creative background - music/ acting and creative writing experience.
An empathetic, confident and professional individual.
Casual childminding experience.
Demonstrates resilience under pressure and a creative, proactive and positive approach to initiative-taking and resourcefulness. Self-motivator.
Overview
4
4
years of professional experience
Work history
Service Desk / Customer Service support
Kingston University
Kingston
01.2014 - 01.2017
- Delivered reliable, high-quality technical support to students and staff users daily
- Provided full customer service via telephone and for students and staff email
- Managed escalated technical issues, ensuring timely resolution and increased client satisfaction
- Followed technical documentation for accurate installation maintenance and repair work
- Gathered customer feedback to find ways of improvement
- Answered user questions about hardware and software operation to help resolve problems
- Delivered customer service via telephone and email
Secretary Admin Assistant
Kingston University
01.2013 - 01.2014
- Kingston University diary management
- Full customer service - including dealing with Governers queries via phone and email
- Student support
- SITS full use and interrogation
- Meeting organising, catering booking, and room bookings via the internal system.
- Logging and organising contracts
- General administrative support
Skills
- Online Teaching Assistant Level 2, 3 & 4 - CPD Accredited Certification
- Casual child minding experience
- Basic DBS check - 29/01/2025
- Drama school trained
- Previous experience as a carer
- Experience as a musician and actor and creative writer
- Resourcefulness
- Calm under pressure
- Communication skills
- BA equivalent
- Microsoft Office
- Resilience under pressure and resourcefulness
- Cultural awareness
- Time-management
- Online diary management
- Negotiation proficiency
- Project oversight
- Invoice raising and reconciliation
- Proofreading
Current role
Goodkill 2017 - present Freelancer
- Co-wrote and delivered complex music cues
- Led meetings with high-profile clients including BBC and a BAFTA-winning games company
- Consensus building via clarification of action points
- Strict self-motivated management ensured work delivery met critical deadlines
- Maintained and compiled multiple complex spreadsheets
- Raised and reconciled invoices
- Full administrative support
Additional experience
Casual childminding experience for family and friends - 2020- present
Duties included -
- Overnight childminding
- Patience and empathy
- Participated in early learning play activities
- Understanding of appropriate hands-on activities
- Organising playtime, reading, teaching, and engaging in age-appropriate activities.
- Preparing meals and snacks specifically for the children.
- Helping children get ready for bed and ensuring a safe and comfortable sleep environment.
Timeline
Service Desk / Customer Service support
Kingston University
01.2014 - 01.2017
Secretary Admin Assistant
Kingston University
01.2013 - 01.2014
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