Jade Green
Surbiton
Summary
Recent BSc (Hons) Forensic Psychology graduate with strong academic knowledge of psychological theory and research methods. Bringing valuable clinical skills and experience from healthcare assistant and phlebotomy roles, including patient care, observation, and teamwork in fast-paced clinical settings. Highly motivated to develop applied psychology skills and contribute effectively as an Assistant Psychologist. Known for strong communication, attention to detail, and a compassionate approach to supporting vulnerable individuals. Eager to learn and grow within forensic and healthcare environments.
Overview
11
11
years of professional experience
Work history
Content Creator
Self-employed
12.2019 - Current
- Produced and managed digital content for an online audience, ensuring consistent quality and engagement.
- Translated complex information into clear, accessible content tailored to diverse audiences.
- Monitored social media channels to increase visibility and audience engagement.
- Managed all aspects of business operations, including scheduling, client communication, and financial record-keeping.
- Developed strong time management, self-motivation, and deadline-oriented working practices.
- Maintained strict discretion and professionalism in all client and audience interactions.
- Leveraged social media platforms to grow and engage with a broad, varied audience.
Band 2 Healthcare assistant and phlebotomist
The Royal Marsden NHS Foundation Trust
Sutton, Sutton
08.2021 - 02.2023
- Worked as a phlebotomist in a busy outpatient blood room at The Royal Marsden Hospital, efficiently managing a high volume of patient appointments.
- Performed venepuncture and capillary blood sampling safely and accurately, adhering to infection control and health & safety protocols.
- Correctly labelled, logged, and dispatched blood samples to the laboratory, ensuring traceability and preventing errors.
- Prioritised timely patient care, minimizing waiting times while maintaining high standards of patient comfort and professionalism.
- Communicated clearly with patients to explain procedures, alleviating anxiety and addressing concerns to provide reassurance.
- Maintained accurate patient records and updated observation charts when required, including occasional monitoring of vital signs such as blood pressure, pulse, and temperature.
- Collaborated closely with nursing and medical staff to ensure efficient workflow and patient safety.
- Adhered to all hospital policies regarding specimen handling, data protection, and patient confidentiality.
- Participated in routine equipment maintenance and restocking of phlebotomy supplies to ensure smooth daily operations.
Band 3 Healthcare assistant
Imperial College Healthcare NHS Trust
Paddington, City of Westminster
09.2018 - 10.2020
- Worked in a busy gynaecology outpatient department, supporting multiple sub-speciality clinics daily.
- Set up, cleaned, and restocked clinic rooms and equipment to ensure smooth clinic operations.
- Allocated clinic rooms to doctors according to rota and prepared clinic lists.
- Performed receptionist duties when admin staff were absent: welcoming patients, checking them in, and communicating waiting times.
- Carried out phlebotomy and full sets of observations, including blood pressure, pulse, temperature, respiration, height, weight, urinalysis, pregnancy tests, and capillary blood glucose monitoring (CBG).
- Provided reassurance and emotional support to nervous patients during procedures.
- Checked and compared previous patient observations for follow-up, reporting significant changes to clinical staff.
- Set up and cleaned ultrasound machines, maintaining hygiene and equipment functionality.
- Responded to patient queries and phone calls efficiently.
- Distributed patient questionnaires for specific clinics.
- Stocked utility rooms and clinical trolleys to ensure resources were available.
- Participated in weekly maintenance meetings with facilities management to ensure a safe and pleasant clinical environment.
- Managed COSHH (Control of Substances Hazardous to Health) items in line with safety regulations.
- Acted as a chaperone during clinics, including providing vocal local anaesthetic support during hysteroscopy to help patients relax.
Band 2 Healthcare assistant
Imperial College Healthcare NHS Trust
Hammersmith, Hammersmith and Fulham
12.2017 - 09.2018
- Supported patients in an outpatient renal dialysis unit, ensuring correct identification and safe transfer to treatment areas.
- Assisted with activities of daily living including toileting, changing, and comfort measures, maintaining dignity and confidentiality at all times.
- Provided emotional support by engaging with patients and discussing care needs.
- Monitored and documented vital signs/observations, promptly reporting abnormalities to nursing staff.
- Adhered strictly to infection control policies and maintained a clean, safe clinical environment.
- Coordinated with hospital transport for efficient and safe discharge of patients.
- Cleaned and prepared equipment and machinery between patients, and restocked/tidied clinical areas as needed.
Mystery shopper
Serve Legal
Hastings, East Sussex
01.2016 - 10.2017
- Evaluated employee performance for better customer service strategies.
- Contributed to the improvement of sales techniques through constructive feedback based on personal observations and experiences as a shopper.
- Created effective reports to enhance customer experience within diverse establishments.
- Increased awareness about the importance of after-sales service through consistent follow-ups on purchases made during mystery shopping stints.
- Ensure ID was asked for and if not informing the manager that they had failed a challenge 25 visit.
Shop assistant
The Trading Post
Hastings, East Sussex
09.2014 - 07.2016
- Assisted customers in finding desired items to enhance their shopping experience.
- Greeted every customer warmly, promoting a friendly atmosphere.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Handled cash register efficiently, ensuring accurate transactions.
Education
Bachelor of Science - BSc (Honours) Forensic Psychology
The Open University
01.2023 -
GCSEs - Mathematics
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - English Language
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - English Literature
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - Science
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - Additional science
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - Dance
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
GCSEs - Drama
Claverham Community College
Battle, East Sussex 08.2008 - 08.2013
Level 3 BTEC - Creative Media
Rye Studio School
Rye, East Sussex 08.2013 - 08.2015
Level 3 BTEC - Performing Arts (acting)
Rye Studio School
08.2013 - 08.2015
Level 3 BTEC - Music
Rye Studio School
Rye, East Sussex 08.2013 - 08.2015
Care Certificate
Imperial college healthcare
09.2018 - 02.2019
CBG Monitoring
Imperial college healthcare
09.2018 - 02.2019
Phlebotomy
Imperial college healthcare
09.2018 - 02.2019
Skills
- Patient support and emotional reassurance
- Vital signs monitoring
- Infection control & health & safety compliance
- Safeguarding vulnerable adults and confidentiality
- Active listening and empathetic communication
- Explaining procedures clearly to patients
- Multidisciplinary team collaboration
- Experience with clinical observations and reporting
- Data collection and accurate record keeping
- Time management and prioritisation in busy clinical settings
- Equipment preparation, cleaning, and restocking
Timeline
Bachelor of Science - BSc (Honours) Forensic Psychology
The Open University
01.2023 -
Band 2 Healthcare assistant and phlebotomist
The Royal Marsden NHS Foundation Trust
08.2021 - 02.2023
Content Creator
Self-employed
12.2019 - Current
Band 3 Healthcare assistant
Imperial College Healthcare NHS Trust
09.2018 - 10.2020
Care Certificate
Imperial college healthcare
09.2018 - 02.2019
CBG Monitoring
Imperial college healthcare
09.2018 - 02.2019
Phlebotomy
Imperial college healthcare
09.2018 - 02.2019
Band 2 Healthcare assistant
Imperial College Healthcare NHS Trust
12.2017 - 09.2018
Mystery shopper
Serve Legal
01.2016 - 10.2017
Shop assistant
The Trading Post
09.2014 - 07.2016
Level 3 BTEC - Creative Media
Rye Studio School
08.2013 - 08.2015
Level 3 BTEC - Performing Arts (acting)
Rye Studio School
08.2013 - 08.2015
Level 3 BTEC - Music
Rye Studio School
08.2013 - 08.2015
GCSEs - Mathematics
Claverham Community College
08.2008 - 08.2013
GCSEs - English Language
Claverham Community College
08.2008 - 08.2013
GCSEs - English Literature
Claverham Community College
08.2008 - 08.2013
GCSEs - Science
Claverham Community College
08.2008 - 08.2013
GCSEs - Additional science
Claverham Community College
08.2008 - 08.2013
GCSEs - Dance
Claverham Community College
08.2008 - 08.2013
GCSEs - Drama
Claverham Community College
08.2008 - 08.2013
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