- Spending time with Family
- Going for walks
Jade Fellowes
Bury,Greater Manchester
Summary
Dynamic Branch Manager with expertise in team leadership and operational excellence. Achieves high customer satisfaction through effective complaint resolution and service delivery. Drives branch performance through detailed financial analysis and targeted staff development.
Overview
18
18
years of professional experience
Work History
Branch Manager
Wolseley UK Ltd
Manchester
11.2015 - Current
- Led daily branch operations, ensuring staff performance met service standards to enhance customer experience.
- Maintained high customer satisfaction through prompt complaint resolution and service delivery.
- Facilitated regular staff meetings to communicate targets and performance expectations, fostering accountability and alignment.
- Fostered a positive working environment by promoting teamwork and staff satisfaction.
- Analysed financial reports to track branch performance and highlight improvement areas.
- Developed and nurtured relationships with key business clients to secure long-term partnerships and drive branch growth.
- Oversaw recruitment, training, and development to improve branch productivity.
Administrator
Wolseley UK LTD
Manchester
10.2011 - 11.2015
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Developed and maintained effective communication channels between departments, enhancing organisational workflow.
- Collaborated closely with other managers to smooth and improve office operations.
Administrator Assistant
Claims Advisory Group
Manchester
10.2010 - 10.2011
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Managed confidential information with discretion, upholding data protection standards.
- Sorted and directed incoming mail, facilitating effective communication within the organisation.
- Answered telephone calls to offer information, direct callers and take messages.
- Produced copies and sent faxes, ensuring timely distribution of information.
- Managed database systems, inputting and updating information to maintain accurate and accessible records.
Cafe Supervisor
Burrs Activity Centre
Bury
07.2008 - 10.2010
- Supervised daily cafe operations, coordinating staff schedules and delegating tasks for optimal efficiency.
- Managed cafe openings, including setting tables, restocking inventory and filling cash drawers.
- Managed cafe close-downs, handling matters including counting cash, delegating tips, counting stock and coordinating staff tasks.
- Trained new employees in customer service protocols, cash handling, and food safety standards.
- Handled customer complaints with diplomacy, resolving issues to ensure satisfaction.
Education
GCSEs -
Elton High School
Bury01-2008
NVQ Level 2 - Buisness Administration
Blackstone Training - CAG
Manchester, MANSkills
- Branch operations management
- Sales management
- Financial analysis
- Customer relationship management
- Complaint resolution
- Staff training and development
- Team leadership
- Effective communication
Interests
Timeline
Branch Manager
Wolseley UK Ltd
11.2015 - Current
Administrator
Wolseley UK LTD
10.2011 - 11.2015
Administrator Assistant
Claims Advisory Group
10.2010 - 10.2011
Cafe Supervisor
Burrs Activity Centre
07.2008 - 10.2010
GCSEs -
Elton High School
NVQ Level 2 - Buisness Administration
Blackstone Training - CAG