Jade Dunne
Liverpool,merseyside
Summary
Motivated student pursuing Bachelor of Science in Forensic Psychology and Criminal Justice, eager to apply knowledge in real-world settings. Demonstrates strong communication and problem-solving skills, actively engaging with others to enhance understanding and foster collaboration. Committed to continuous learning and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Ladbrokes Coral Group
Bootle, Merseyside
07.2024 - Current
- Developed a multichannel communication strategy, enabling customers to contact the company via phone, email, and social media.
- Engaged with customers to identify needs and enhance service delivery.
- Managed complaints with calm, clear communication and problem-solving.
- Monitored service time and quality standards, ensuring adherence to compliance.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Collaborated with team members to meet and exceed target results.
- Liaised with IT department to troubleshoot and resolve system issues affecting customer service operations.
Education
Bachelor of Science - Forensic pyschology and criminal justice
Liverpool John Moores University
Liverpool01-2027
Skills
- Multichannel communication
- Customer service
- Complaint resolution
- Performance monitoring
- Reporting and documentation
- Staff training
- Employee training
- Team building
- Creative thinking
Timeline
Customer Service Manager
Ladbrokes Coral Group
07.2024 - Current
Bachelor of Science - Forensic pyschology and criminal justice
Liverpool John Moores University