Jade Dawson
Belfast,Northern Ireland
Summary
I've been working since I was 16. I've mostly worked in customer service backgrounds, specifically waitressing and barista work at decently-sized cafés and coffee shops that tended to get extremely busy. It was stressful and my role as a team leader often resulted in customer complaints being my area of expertise. I am excellent at mediation and regularly handled any issues and worked to resolve them as quickly as possible. My employers have always described me as friendly, outgoing, hardworking and quick-to-adapt.
I have also done freelance work as a domiciliary care worker where I've taken care of the elderly and the infirm. Looking after people in every setting, be it in person or just over the phone is my specialty and I always seek to make sure that any service user is satisfied and well taken-care-of by the end of my shift.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Barista / Team Leader
Costa Coffee
Belfast, Down
2022.01 - 2025.05
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Waitress
The Lunch Lounge
Belfast, Down
2018.05 - 2021.12
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs -
Grosvenor Grammar School
Belfast 2013.09 - 2018.06
Skills
- Cash register use
- Efficient work pace
- Multitasking proficiency
- Handling customer complaints
- Resilience during long shifts
- Positive attitude under pressure
- Basic computer literacy
Affiliations
- Computer Graphic Design
- Novice Computer Game Development
- Coffee Artistry
Languages
English
Native
Spanish
Elementary
French
Beginner
References
References available upon request.
Timeline
Barista / Team Leader
Costa Coffee
2022.01 - 2025.05
Waitress
The Lunch Lounge
2018.05 - 2021.12
GCSEs -
Grosvenor Grammar School
2013.09 - 2018.06