Summary
Overview
Work history
Education
Skills
Timeline
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Jade Bradley

Jade Bradley

Westbury,Wiltshire

Summary

I have worked in supervisory roles for many years with experience across different sectors including retail and tourism. I am people-oriented and health and safety conscious. I have experience dealing with a variety of stake holders from paying guests to senior management. I am looking for a role that challenges and excites me, doing something that makes a difference.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Outdoor Activities Team Leader

Center Parcs
Warminster, Wiltshire
02.2022 - Current
  • Resolved conflicts effectively.
  • Encouraged open communication, creating a positive work culture.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Professionally handled difficult guest complaints and objections to maintain first-class customer service standards.
  • Supported new hires through the on boarding process for speedy, high quality and successful training.
  • Delivered sessions of a high standard to guests across 11 different activities including paint-balling, quad biking and archery.
  • Undertook regular monitoring of the team in order to ensure the safe and high quality delivery of guest activities.
  • Monitored health and safety measures for guaranteed compliance.

Attractions Assistant/ Team Leader

Longleat
Warminster, Wiltshire
05.2018 - 01.2022
  • Upheld a high standard of customer service whilst dealing with large volumes of guests during peak season.
  • Ensured guest safety by conducting regular checks on rides and attractions.
  • Supported junior staff members in learning operational procedures.
  • Maintained cleanliness of attractions to enhance visitor satisfaction.
  • Improved visitor experience with effective communication and clear instructions for ride operation.
  • Provided first aid care when necessary.
  • Took on the Team Leader role over the festive period which included creating staff rotas, training plans and ensuring the safe and enjoyable running of the Santa's Grotto.

Returns and Repairs Administrator

Mulberry
Shepton Mallet, Somerset
02.2019 - 08.2019
  • Assessed broken or damaged items that came into us and input my findings into the system
  • Contacted customers with quotes and updates
  • Had a comprehensive knowledge of the Mulberry back catalogue
  • Chased up repairs to keep the customers up to date
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.

Education

Master of Arts - Culture, Style and Fashion

Nottingham Trent University
Nottingham
09.2019 - 07.2020

Bachelor of Arts - Costume and Performance Design with Costume Supervision

Arts University Bournemouth
Bournemouth
09.2015 - 05.2018

A-Levels -

Midsomer Norton Sixth Form
Midsomer Norton
09.2013 - 05.2015

GCSEs -

Somervale School
Midsomer Norton

Skills

  • MS Office
  • Problem-solving
  • Communication skills
  • Resourcefulness
  • Real-time supervision
  • Quality assurance checks

Timeline

Outdoor Activities Team Leader

Center Parcs
02.2022 - Current

Master of Arts - Culture, Style and Fashion

Nottingham Trent University
09.2019 - 07.2020

Returns and Repairs Administrator

Mulberry
02.2019 - 08.2019

Attractions Assistant/ Team Leader

Longleat
05.2018 - 01.2022

Bachelor of Arts - Costume and Performance Design with Costume Supervision

Arts University Bournemouth
09.2015 - 05.2018

A-Levels -

Midsomer Norton Sixth Form
09.2013 - 05.2015

GCSEs -

Somervale School

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Jade Bradley