JITENDER BISHT

• Oversee daily store operations, ensuring smooth and efficient shift management.
• Lead and support the team to deliver excellent customer service.
• Manage deliveries, stock replenishment, and shelf availability.
• Conduct price reductions, monitor wastage, and implement waste management strategies.
• Ensure accurate till operations and cash handling.
• Maintain compliance with health, safety, and food hygiene standards.
• Implement promotions, POS updates, and store offers.
• Perform regular shelf checks to ensure correct labelling and stock rotation.
• Drive team performance, training, and motivation to achieve store targets.

• Led shifts and motivated the team to exceed sales targets and consistently meet KPIs.
• Ensured smooth store operations by overseeing opening, closing, and shift changeover procedures.
• Managed visual merchandising, ensuring all Point of Sale (POS) materials were appropriately displayed and aligned with company standards.
• Coordinated product deliveries, ensuring stock was received on time and efficiently displayed on the sales floor.
• Addressed and resolved customer complaints, maintaining high standards of customer service and enhancing customer satisfaction.
• Delivered performance reviews, providing constructive feedback to support employee development and boost team performance.
• Facilitated ongoing training workshops, upskilling team members to improve their product knowledge and customer service abilities.
• Supported onboarding for new hires, ensuring they received adequate training for a quick and effective transition into their roles.
• Led the resolution of employee conflicts and fostered a positive work environment, promoting teamwork and cooperation.
• Managed keyholder responsibilities, ensuring the store was securely opened and closed according to company procedures.
• Ensured stock levels were optimised and managed to avoid overstocking or stockouts, improving store efficiency.
• Monitored daily operations to ensure compliance with company policies and health & safety regulations.
• Recognised exceptional individual performance, providing motivation and fostering a high-performance team culture.
• Worked closely with the management team to forecast inventory needs and ensure adequate stock levels during peak periods.
• Actively contributed to achieving store targets by promoting sales strategies and offering guidance on customer engagement.

• Spearheaded business development operations for Somany Ceramics Tiles, Bathware and Sanitaryware business in the Chandigarh region, ensuring strong market presence and sales growth.
• Built and nurtured strategic relationships with architects, builders, contractors, and interior designers, establishing a robust network to support business expansion.
• Actively engaged with architects and key decision-makers, ensuring Somany's products were specified in major real estate and hospitality projects, driving the brand's presence in large-scale developments.
• Organised and led quarterly meet-ups and networking events with architects, builders, and contractors to showcase new product lines and strengthen professional ties.
• Promoted Somany's product offerings, including Ceramic Tiles, Polish Vitrified Tiles, Glazed Vitrified Tiles, Outdoor Tiles, Somany Bathware and Sanitaryware, through targeted presentations and product demonstrations.
• Coordinated with the sales team to convert leads from architects and end users, ensuring seamless follow-ups and a high conversion rate on project specifications.
• Developed customised solutions for key projects, ensuring the inclusion of Somany's tiles and bathware in design specifications for high-profile developments.
• Drove brand awareness through Below-the-Line (BTL) marketing activities aimed at architects and specifiers, highlighting the quality and versatility of Somany's products.
• Regularly updated clients on new product innovations and industry trends, positioning Somany as a thought leader in the Tiles, Bathware and Sanitaryware segment.
• Managed the complete sales cycle for large-scale projects, from initial engagement and product specification to project completion, ensuring timely delivery and customer satisfaction.
• Collaborated with cross-functional teams to support the successful execution of business development strategies and achieve regional sales targets.

• Managed the day-to-day operations of the company-owned display centre, ensuring a seamless and exceptional customer experience in the Jaquar Group's orientation centre.
• Led the promotion and sales of Jaquar's premium product ranges, including Jaquar (high-end bathroom brand), Artize (luxury bathing brand), and Jaquar Lighting (premium lighting solutions), driving both retail and commercial sales.
• Provided expert guidance to walk-in customers, delivering in-depth product knowledge and personalised recommendations on luxury bathing solutions, including faucets, sanitary ware, spas, whirlpools, shower enclosures, and hot water systems.
• Developed and implemented effective concept-selling strategies, aligning customer needs with tailored product solutions for both residential and commercial projects.
• Cultivated strong, long-term relationships with architects, designers, contractors, and other specifiers to ensure Jaquar products were specified for high-profile projects and developments.
• Proactively generated leads from architects, sanitary consultants, and plumbing contractors, expanding Jaquar's network within the industry and driving new business opportunities.
• Collaborated with architects to understand project requirements and offer customised product solutions, ensuring that Jaquar products met the aesthetic and functional needs of each project.
• Organised and hosted events at the Orientation Centre, including product demonstrations, training sessions, and launch events, to engage potential clients and increase brand visibility.
• Conducted regular site visits with architects and contractors to provide tailored product recommendations and technical support, ensuring seamless project execution and client satisfaction.
• Managed showroom inventory, ensuring the display was always stocked with the latest products, well-maintained, and aligned with current trends and customer preferences.
• Delivered training and workshops for architectural staff, ensuring they were well-versed in Jaquar's product range and could confidently recommend products to clients.
• Worked closely with the sales and marketing teams to develop and execute strategies for driving showroom traffic, boosting sales, and increasing customer retention.
• Monitored showroom performance, tracked sales targets, and implemented action plans to consistently exceed monthly and quarterly sales objectives.
• Ensured the showroom's visual merchandising standards were maintained at all times, creating an inviting, professional, and inspiring environment that showcased the quality and luxury of Jaquar's product offerings.

Delivered engaging product demonstrations of Bose Home Products, showcasing their innovative features to customers and colleagues. Drove sales growth by providing exceptional service, conducting immersive demonstrations, and addressing customer needs with tailored audio solutions. Enhanced brand perception by effectively communicating product value and maintaining an attractive, organised store environment. Managed stock levels, back-office operations, and partner support to ensure seamless order processing. Collaborated with marketing teams to maximise promotional visibility, fostering strong customer relationships and positioning Bose as a leader in premium sound systems.