Jacqueline smith
Wolverhampton
Summary
Dedicated professional with a strong work ethic and a proven ability to work sensitively and supportively with individuals and families. Possesses good knowledge and understanding of the benefits system, budgeting and housing, complemented by excellent problem-solving skills and a can-do attitude. Demonstrates good listening skills, aiming to leverage these competencies in roles that require empathy and effective communication and ultimately get results, and make a difference.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Control room operator
Wolverhamton Homes
Wolverhampton
2009.09 - Current
- Ability to work well under pressure, whilst meeting service delivery requirements.
- Proven ability to build good working relationships internally and externally.
- Empathetic, passionate and committed team player, that places customers at the heart of all that they do.
- Ability to communicate effectively both orally and in writing. PC literate.
- Takes ownership and personal responsibility responding to customer needs.
- Demonstrates good interpersonal and influencing skills.
- Responded to emergency OOH calls and assisted in resolving issues in a calm, professional manner.
Project manager
Castlehaven Community Association
Camden
2006.04 - 2009.02
- Organised and led various projects promoting health and wellbeing
- Offered advice, advocacy and support to older people living in Camden
Practice manager
Dr H Hussain
Islington
2000.08 - 2006.05
- Fostered strong relationships with patients through excellent communication skills.
- Increased patient engagement with implementation of educational materials around the practice.
- Promoted positive working environment with regular team meetings and communication.
Education
Bachelor of Arts - Psychology and Women Studies
University of Westminster
London, England 1997.09 - 2000.07
Skills
- Ability to work sensitively and supportively with individuals and families
- Good knowledge and Understanding of Benefits System
- Good problem solving skills and a positive can do attitude
- Good work ethic
- Good listening skills
- Calm under pressure
- High Emotional Intelligence and Situational awareness
- Good Oral and Written Communication skills
- Eagar to learn new skills
Affiliations
- Reading
- Cooking
Certification
- SIA CCTV licence,
- Safeguarding Children Procedure,
- Safeguarding Adults Procedure,
- Cyber Security,
- Making a Difference,
- Problem solving,
- Homelessness in Wolverhampton,
- Health and Safety,
- Autism Awareness,
- Fire Marshall.
- Customer Services NVQ 1 & 2
Timeline
Control room operator
Wolverhamton Homes
2009.09 - Current
Project manager
Castlehaven Community Association
2006.04 - 2009.02
Practice manager
Dr H Hussain
2000.08 - 2006.05
Bachelor of Arts - Psychology and Women Studies
University of Westminster
1997.09 - 2000.07