Jacqueline Masuku
Wolverhampton,United Kingdom
Summary
Hardworking and dedicated Healthcare Assistant and Support Worker with extensive experience working with both young people and the elderly in care settings. A confident communicator with a strong attention to detail, I am known for my positive attitude, friendly personality, and commitment to providing compassionate care. I am eager to apply my skills and knowledge in a dynamic organization where I can make a real difference, contribute to the well-being of individuals, and continue to learn and grow professionally.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Health Care Assistant/Support Worker
Newcross Healthcare Solutions
Wolverhampton
06.2022 - 03.2024
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor
- Charted patient information such as mood changes, mobility activity and daily inputs and outputs
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care
- Maintained and updated digital patient records and medical information
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity
- Promoted and encouraged independence while assisting patients with daily routines
- Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
Recovery support worker
Lakeside View, Priory
Willenhall, West Midlands
04.2024 - Current
- Assisting with Daily Living Activities: Support service users in developing and maintaining daily living skills, such as shopping, cooking, and managing household tasks, to promote their independence.
- Monitoring and Reporting: Observe and document service users' progress, mental state, and any unusual occurrences, promptly reporting to senior staff to ensure appropriate actions are taken.
- Promoting Health and Well-being: Provide information on health promotion and support service users in accessing healthcare services, contributing to their overall well-being.
- Recording Service User Progress: Maintain accurate and up-to-date records of service users' progress, behaviours, and any incidents that occur during shifts.
- Compliance with Policies: Ensure all documentation adheres to confidentiality and data protection guidelines, following the standards set by Priory and regulatory bodies like the CQC.
- Incident Reporting: Complete detailed reports on any significant events, including safeguarding concerns, aggressive behaviours, or medical issues, ensuring compliance with organisational policies.
SUPPORT WORKER ASSISTANT
3Bella.ami. Healthcare
Dudley
05.2022 - Current
- Ensuring that medication is stored correctly and monitored as per regulations.
- Keeping accurate records of medication administration.
- Offering emotional and practical support to young people, assisting them with daily tasks and activities as needed.
- Encouraging and promoting independence, self-care, and life skills development.
- Keeping accurate records of your interactions, medication administration, and any significant events.
Health Care Assistant
SB Medics
Wolverhampton, West Midlands
04.2022 - 04.2024
- Assist patients with daily activities such as personal hygiene, dressing, and mobility.
- Provide comfort and reassurance to patients, helping to reduce anxiety and ensuring they feel cared for.
- Take vital signs (e.g., blood pressure, temperature, pulse, respiration rate) and report abnormalities to senior healthcare staff.
- Document patient observations, actions, and any changes in condition in patient records.
- Ensure all information is recorded accurately and complies with privacy and health regulations.
VOLUNTEER HELPER
Inspire
London
01.2021 - 05.2022
- Informed prospective service users on range of available services
- Helped execute fundraising activities by stewarding at local events
- Empowering women
- Attending work shops to teach young girls cooking sewing and knitting.
- Encouraging women to access appropriate services or resources.
- Offering a listening ear to women who may need to talk or express their feelings.
- Being empathetic and non-judgmental when interacting with clients.
VOLUNTEER WORKER
Citizen Advice
Stoke-on-Trent
02.2017 - 12.2017
- Secured data by following confidentiality procedures
- Answered telephone calls to offer information, direct callers and take messages
- Face to Face and telephone interview
- Challenging benefits decisions
- Factual form filling
- Case recording and Petra
Education
Diploma of Higher Education - Higher Education to health
Stoke on Trent college
09.2012 - 07.2013
Diploma - Medical administration
Burslem college
09.2013 - 07.2014
Skills
- Time management
- Strategic planning
- Communication skills
- Listening skills
- Team player
- Self-Harm prevention strategies
- Empathy and understanding
- Self-Management
- Reliable and trustworthy
- Therapeutic care
Languages
English
Native
Zulu
Native
Ndebele
Fluent
Affiliations
- Volunteering and Community Support
- Reading
- Travelling
- Socialising
References
References available upon request.
Timeline
Recovery support worker
Lakeside View, Priory
04.2024 - Current
Health Care Assistant/Support Worker
Newcross Healthcare Solutions
06.2022 - 03.2024
SUPPORT WORKER ASSISTANT
3Bella.ami. Healthcare
05.2022 - Current
Health Care Assistant
SB Medics
04.2022 - 04.2024
VOLUNTEER HELPER
Inspire
01.2021 - 05.2022
VOLUNTEER WORKER
Citizen Advice
02.2017 - 12.2017
Diploma - Medical administration
Burslem college
09.2013 - 07.2014
Diploma of Higher Education - Higher Education to health
Stoke on Trent college
09.2012 - 07.2013
Similar Profiles
Prince EchePrince Eche
Health care assistant / Support worker at Newcross Healthcare SolutionsHealth care assistant / Support worker at Newcross Healthcare Solutions
KHETHIWE MASHAVAVEKHETHIWE MASHAVAVE
CARE Assistant Complex Care 2025 Current at Newcross Healthcare SolutionsCARE Assistant Complex Care 2025 Current at Newcross Healthcare Solutions
KAZEEM SANUSIKAZEEM SANUSI
Healthcare support worker at Newcross Healthcare SolutionsHealthcare support worker at Newcross Healthcare Solutions
Indira KhadkaIndira Khadka
Warehouse packer at Indira KhadkaWarehouse packer at Indira Khadka
Sylvia NehSylvia Neh
Support, care worker at Melanie BihSupport, care worker at Melanie Bih