Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Chijindu Emeruwa

Chijindu Emeruwa

Birmingham,Midlands

Summary

A passionate, empathetic, hardworking and courteous health care assistant that provides professional care to vulnerable individuals with dementia, autism, elderly care and end-of-life care patients, including individuals with a disabilities. Working alongside with other care assistants and under the direction of the nurse-in charge to ensure the highest standards of person-centered ,caring , safe responsive and effective care are delivered to all service users at all times. I intend to seek a career assistant role in a reputable care home/hospital with high quality standards in providing care to service users that offers great opportunities for its employee career development.

Overview

12
12
years of professional experience
17
17
years of post-secondary education

Work history

Health care assistant/Support Worker

GOSHEN CARE UK
LONDON
12.2023 - Current
  • Ensuring the highest standards of person-centered, caring, safe, responsive and effective care are delivered to all service users at all times.
  • Working under the nurse-in-charge to provide medical care support in areas such as routine observations, body mapping and weigh management.
  • Co-operating with and applying operational and environmental controls to ensure that care is delivered in a safe , consistent and collaborative manner.
  • Maintaining and respecting the confidentiality of service users, their relatives, and all staff within the home as well as visiting professionals.
  • Adhering to promoting Safeguarding, Health and Safety, and other proactive measures at all times; acting on and reporting any concerns identified or raised in a prompt, professional and appropriate manner
  • Work as a team member to support the provision of service which maximizes the quality of life for our service users every day


Health care assistant/Support Worker

CMEX HEALTH CARE
08.2018 - 11.2023
  • Providing support with domestic task in and out of home.
  • Sensitive assistance with personal care routines, such as dressing and bathing.
  • Medication management and administration
  • Rehabilitation and home-from-hospital care
  • Special care for complex conditions
  • Safe mobility around the home
  • Meal preparation and cooking
  • Companionship and emotional support.

Customer service Representative

MULTICHOICE NIG. LTD
08.2011 - 07.2018
  • Respond promptly to customer inquiries via phone, email and live chat
  • Resolved product and service problems by clarifying the customer's complaint, determining the cause of problem and selecting and explaining the best solution
  • Coordinate with internal teams to address customer needs and ensure timely issue resolution
  • Maintain accurate records of customer interactions and transactions
  • Provided product information, trouble shooting and technical assistance to customers
  • Collaborated with the sales team to meet and exceed customers expectations.

Education

Higher National Diploma - Mass Comunications

Federal Polytechnic Bida
Niger State/Nigeria
03.2003 - 10.2008

Secondary School Education - West African Certificate Examination (WAEC)

Police Secondary School Minna
Niger State/ Nigeria
09.1997 - 06.2002

Primary School Education - Leaving Certificate

Federal Polytechnic Staff School Bida
Niger State/ Nigeria
09.1989 - 08.1996

Skills

  • Passionate Career
  • Ability to pay attention to details
  • Ability to redirect vulnerable individuals within an ample time in their best interest
  • Strong ability to withstand behaviors that challenge
  • Excellent record-keeping /report writing
  • Client Management
  • Good team player
  • Excellent verbal and written communication skills
  • Strong problem solving and fast conflict resolution abilities
  • Good listening and constructive thinking
  • Proficient in using Customer Relationship Management (CRM) software
  • Inquisitive to learn new skills
  • Computer literacy
  • Good time management
  • Strong commitment to work
  • Adherence to hygiene and safety regulations

Languages

English
Advanced

Timeline

Health care assistant/Support Worker

GOSHEN CARE UK
12.2023 - Current

Health care assistant/Support Worker

CMEX HEALTH CARE
08.2018 - 11.2023

Customer service Representative

MULTICHOICE NIG. LTD
08.2011 - 07.2018

Higher National Diploma - Mass Comunications

Federal Polytechnic Bida
03.2003 - 10.2008

Secondary School Education - West African Certificate Examination (WAEC)

Police Secondary School Minna
09.1997 - 06.2002

Primary School Education - Leaving Certificate

Federal Polytechnic Staff School Bida
09.1989 - 08.1996

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Chijindu Emeruwa