JACQUELINE JONES

Commercially driven Executive Director with over 20 years' experience leading operations, supply chain, commercial and people functions across infrastructure, healthcare distribution, retail and e-commerce. Proven track record of delivering profitable growth, operational transformation and organisational change within complex, highly regulated, customer-focused businesses.

Board-level leader with full P&L accountability, recognised for improving EBITDA, operational performance and customer outcomes through strategic leadership, scalable operating models and business transformation. Extensive experience partnering with Boards and Executive Teams to drive growth, optimise performance and lead national multi-site operations.

A collaborative and people-focused leader, known for building high-performing teams, developing leadership capability and delivering sustainable change through commercial acumen, disciplined execution and a strong customer focus.

• Business Management Degree – Open University
• CIPD Institute - Chartered FCIPD
• In-depth EQI development
• Member of the Phoenix European Executive Programme
• Professional coaching ‘Young Girls Network’
• Member of Women in Utilities Org

Wolseley Group – Director of Fulfilment & Hire – Infrastructure Division
Phoenix Healthcare Distribution – Supply Chain & HR Director
Pets at Home – Multi-Site & E-Commerce General Manager

• Increased Hire revenue from £17m to £20.3m through commercial, sales and operational growth strategies, with revenues projected to reach £24m in Year 2.
• Delivered a £4m reduction in net working capital through inventory optimisation, rationalisation of 12,000 SKUs and national network redesign, supporting a £10m transformation programme.
• Achieved 99% OTIF across a national multi-site fulfilment network, improving customer service and operational resilience.
• Improved operational efficiency by 45% and reduced colleague turnover by 15% through operational, digital and cultural transformation.
• Led strategic network optimisation, increasing capacity, throughput and scalability without additional infrastructure or fixed costs.
• Strengthened organisational capability through leadership development, succession planning and a high-performance culture, supporting divisional growth from £450m to £750m.
• Led enterprise-wide supply chain and people strategy, enabling business growth from £1bn to £2bn turnover within 2.5 years without expanding the distribution network.
• Redesigned the UK distribution network to support 20% annual volume growth across a 12-depot national healthcare operation.
• Directed a £14m automated distribution centre investment, delivering a 260,000 sq. ft. facility on time and within budget.
• Led operational resilience and business continuity throughout the COVID-19 pandemic, including the national rollout of vaccine distribution.
• Delivered enterprise-wide Lean transformation programmes achieving double-digit productivity improvements across 27 European markets.
• Partnered with the CEO to align operational, commercial and people strategies, driving workforce transformation, leadership capability and sustainable business growth.
• Led national retail and e-commerce distribution operations supporting £410m+ annual revenue, delivering significant improvements in service performance and employee engagement.
• Directed major warehouse and omni-channel transformation programmes, including WMS implementation and the successful integration of third-party e-commerce operations through TUPE.
• Managed high-volume distribution operations handling up to 900,000 cases per week across a national retail network.