Jacqueline Hesden
Bow Street,Wales
Summary
hospitality assistant with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
27
27
years of professional experience
Work history
Senior hospitality Assistant
Aberystwyth University
Aberystwyth, Ceredigion
2000.03 - 2024.03
- Practiced healthy and safety measures to comply with regulations.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Facilitated smooth running of kitchen areas by effectively stocking ingredients and preparing equipment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Performed kitchen porter duties, including unloading and checking deliveries.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Domestic assistant
Aberystwyth University
Aberystwyth, Ceredigion
1999.02 - 2000.03
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Cleaned bathrooms with meticulous attention to detail.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
- Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
Home carer
Ceredigion County Council
Aberystwyth, Ceredigion
1997.04 - 1999.05
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Transported and accompanied clients to appointments.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Improved patient satisfaction ratings by providing faultless personal care.
- Helped clients to carry out instructions recommended by health professionals.
- Practiced safety and hygiene procedures by maintaining clean work environment.
- Assisted in daily personal care routines for improved patient wellbeing.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
Education
GCSEs - Gerneral
School
Aberystwyth, Ceredigion 09/1972 - 02/1978
Skills
- Restaurant catering
- Food and beverage knowledge
- Extensive hospitality background
- Customer service
- Food safety understanding
- Cleaning requirements
- Kitchen equipment maintenance
- Efficient under pressure
- Spirits, wine and food service
- Food hygiene protocol
Timeline
Senior hospitality Assistant
Aberystwyth University
2000.03 - 2024.03
Domestic assistant
Aberystwyth University
1999.02 - 2000.03
Home carer
Ceredigion County Council
1997.04 - 1999.05
GCSEs - Gerneral
School
09/1972 - 02/1978