Jacqueline Cook

Silsden ,West Yorkshire

Summary

Detail-oriented professional with a solid foundation in organizational skills and time management. Expertise in production planning, procurement, and logistics coordination ensures seamless operations and compliance with customer service standards. Committed to driving operational excellence and supporting strategic business goals.

Overview

years of professional experience

Certification

Work history

Material Supply Administrator:

Scanthor UK Ltd

Silsden , West Yorkshire

2017.11 - 2026.03

Procured components such as fabrics, springs, inner, and mattresses.
Ensured compliance of fire retardant materials with current safety regulations.
Processed service claims and managed full resolution cycles.
Liaised with suppliers to guarantee on-time deliveries to factories in Poland and Macedonia.
Negotiated carrier charges and logistics for deliveries from the UK and Europe.
Completed relevant customs paperwork.
Tested components and fabrics to meet UK fire safety standards.
Resolved minor technical issues swiftly to avoid unnecessary delays in workflow.
Answered inbound phone calls to provide excellent customer service to clients.
Interacted with customers professionally by phone, email, and in-person to deliver accurate service information.

Office Administrator/Planner:

Flatwasher Solutions Ltd

Keighley, Bradford

2014.01 - 2017.10

Coordinating the manufacturing activities of an Automotive supplier which delivers a fast paced service to First Tier and Second Tier companies such as Jaguar Land Rover, Bentley, Triumph, McLaren, JCB and Caterpiller.
Able to negotiate with raw material suppliers as well as sub-contractors on the business goals and expectations. Achieved a 10% saving on raw material purchases during 2016 and established a number of new vendors / service providers.
Controls the planning of all aspects of the manufacturing and sub contract process whilst achieving the company delivery target of 90% “On Time and In Full” KPI.
Day to day focus on communication with customers on order updates taking a proactive approach to delivering the customer requirements.
Interact and communicate with Management, Production and the supplier base on a daily basis to ensure expectations and targets are achieved.
Prepare and delivery customer enquiries and discuss commercial opportunities with existing and new customers.
Plan and negotiate effective transport costs, successfully introduced a new logistics company that seamlessly delivered an improved delivery performance as well as achieving a saving to the business of 6% per year.

Education

O Level -

St Josephs College

Bradford

09/1983 - 07/1986

Skills

Organisational aptitude
Conflict resolution aptitude
Compliance awareness
Efficient time management

Production planning
Procurement expertise
Logistics coordination
Customer service protocols

Affiliations

DIY, Upcycling, Foreign language dramas. Socialising and Live music.