Kerry Atkins
Stourbridge,West Midlands
Summary
A highly skilled professional with comprehensive expertise in business administration and customer service, holding NVQ Level Four qualifications in both fields. Demonstrates strong organisational aptitude, compliance awareness, and proficiency in customer relationship management. Adept at conflict resolution, efficient time management, and collaboration, with advanced skills in Microsoft Excel and business communication. Committed to training and developing others while maintaining a focus on health and safety standards.
Overview
27
27
years of professional experience
Work history
Dudley Group of hospitals
09.2007 - 08.2025
- PA duties
- Minutes
- Diary management
- Supervising staff
- Recruitment
- Training others
- I am currently working in the professional development department, duties include organising the manual handling training resources for the trainers, diary management, recruitment Of staff, HR duties, supervision of other admin staff, PA duties.
- Duties included admitting and discharging patients off computer, preparing and locating patient records and theatre lists, making appointments and enquires, making sure appropriate paperwork is complete and in order, liaising with doctors, nurses and other appropriate departments, any other duties required from nursing staff.
Part time Planner/Administrator
MMR Financial Planning
08.2006 - 09.2007
- Duties include working out commissions for staff, posting invoices/commissions onto Sage, calculating commission/cheque figures for end of month, sending documentation to clients for Pensions and Mortgages, calculating valuations and setting up portfolios to send to clients, enquires via telephone and any other general duties.
Full Time Sales Administrator/Customer Service
Astec Europe
06.2004 - 06.2006
- Duties included processing orders received via E-mail, fax, dealing with our main distributors and all customers based in the UK, acknowledge customers of delivery dates, produce picking notes and distributing them to the warehouse, controlling deliveries to be despatched, and invoicing. Responding to any queries regarding deliveries, orders and price enquiries.
Full Time Customer After Sales Advisor
Seconique
10.2003 - 06.2004
- Duties included dealing with customers, via the telephone, email and fax, I was also responsible for large customer accounts, dealing with requests for spares to be despatched, liaising with other departments, producing collection notes and credits for goods to be replaced, processing orders, organising carrier services, training new staff on computer systems and telephones, assisting at NEC shows and general duties.
Full time Trainer/Assessor
Most Training Ltd
10.2001 - 06.2002
- My duties included delivery of NVQ Administration Level 1 and 2, plus Key Skills and in house training to school leavers. This role also involved me in travelling to companies to do work based assessments and on the job training, monthly progress reviews and general LSC paperwork. I dealt with registrations of candidates on the programmes and had been included in promoting the business on an open evening. I organised all the paperwork for a Fam Audit and also an Ali Inspection that was due.
Full Time Registrations Administrator
SGS UK Ltd
12.1998 - 10.2001
- My duties included providing a service to customers with ISO standard awards, dealing with customer queries, liaising with various regional offices, processing reports that came in from audited visits and producing certificates and schedules to clients who had been awarded various standards. Calculating inspector’s time sheets and expenses each week, typing reports from scheduled inspections, creating databases using Access, invoicing completed work, creating certificates, filing and calculating monthly financial figures including work in progress each month.
Education
undefined
Buckpool School
09.1988 - 9 1992
NVQ Level 4 - Professional Business Administration
Walsall College
Walsall 09/2020 - 12/2022
Skills
- GCSE’s English, Maths, Science, Music, Business Studies and Child Development
- Community Studies City & Guild Foundation Programme
- Business Administration NVQ level Two including RSA Two Typing
- Organisational aptitude
- Compliance awareness
- Customer relationship management knowledge
- Conflict resolution aptitude
- Efficient time management
- Collaboration efficiency
- Business Administration NVQ Level Three
- Customer Service NVQ Level Three (Supervisory)
- Key Skills NVQ Level Three
- Advanced Modern Apprenticeship in Business Admin
- Telephone/Customer Liaison
- Basic Sales/Customer Care
- Business Communication
- Health & Safety
- Intermediate Microsoft Word
- Microsoft Excel Level Three
- Computing & IT
- Manual Handling
- Training and developing others
References
Excellent references available upon request.
Hobbies and Interests
I enjoy family life, and like to socialise with family and friends.
Training
- Most Training Limited Oct 2001 - 2002
- Pemberley Training Dec 1998 - 2001
- HRH Training Dec 1999 - 2000
- J.H.P. Training Limited June 1992 - 1993
Timeline
Dudley Group of hospitals
09.2007 - 08.2025
Part time Planner/Administrator
MMR Financial Planning
08.2006 - 09.2007
Full Time Sales Administrator/Customer Service
Astec Europe
06.2004 - 06.2006
Full Time Customer After Sales Advisor
Seconique
10.2003 - 06.2004
Full time Trainer/Assessor
Most Training Ltd
10.2001 - 06.2002
Full Time Registrations Administrator
SGS UK Ltd
12.1998 - 10.2001
undefined
Buckpool School
09.1988 - 9 1992
NVQ Level 4 - Professional Business Administration
Walsall College
09/2020 - 12/2022
Similar Profiles
Vanessa JonesVanessa Jones
Clinical Support Worker at Dudley Group Of HospitalsClinical Support Worker at Dudley Group Of Hospitals
Natalia PestovaNatalia Pestova
Business administration apprentice at The Dudley Group NHS Foundation TrustBusiness administration apprentice at The Dudley Group NHS Foundation Trust
Ben HanburyBen Hanbury
Accounts Receivable Manager at The Dudley Group NHS Foundation TrustAccounts Receivable Manager at The Dudley Group NHS Foundation Trust
Michelle MaleMichelle Male
Managing Director - Commercial Property Lettings at Summerhill Steels LimitedManaging Director - Commercial Property Lettings at Summerhill Steels Limited
Harrison LockHarrison Lock
Bar staff member at The seven starsBar staff member at The seven stars