Jacqueline Butterfield
Barrow in Furness,Cumbria
Summary
Accomplished professional specializing in customer service excellence with a results-driven approach. Demonstrates strong organizational skills and confident decision-making to ensure effective service delivery. Proficient in data entry, office equipment operation, and workload management, with expertise in Sage 60. Skilled in sales promotion and product upselling, complemented by exceptional telephone etiquette.
Overview
16
16
years of professional experience
2006
2006
years of post-secondary education
Work history
Credit controller/Accounts
Yarl Hydracentre
Barrow in Furness, Cumbria
2023.08 - Current
- Provided support during audits, ensuring compliance with regulations at all times.
- Maintained professional client interactions whilst managing overdue payments.
- Conducted regular account reviews to maintain accurate records.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Progressed legal action for overdue accounts.
- Maintained impeccable records of payments and documentation of transactions.
- Prompted customers with overdue payments to avoid penalties.
- Conducted credit checks and monitored credit alerts.
- Posted journal transactions and cash receipts on sales ledger.
- Received debit and credit card payments by phone.
- Monitored outstanding balances and followed up payments.
Mental health nurse
NHS
Barrow in Furness, Cumbria
2019.10 - 2023.02
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Established rapport with patients to foster trust and open communication.
- Conducted comprehensive mental health assessments to identify specific patient needs.
- Coordinated discharge planning process for smooth transition of patients into the community.
- Collaborated with multidisciplinary team, ensured comprehensive patient care.
- Maintained accurate medical records, facilitated seamless healthcare service delivery.
- Educated families on mental illness management strategies promoting home-based care.
Sales/Duty Manager
Nuffield Health
Barrow in Furness, Cumbria
2010.08 - 2019.09
- Supported marketing campaigns, increasing brand visibility within the local community.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Education
Higher National Diploma - Social Welfare & Science
Lancaster University
Lancaster 1999.09 - 2003.07
NVQ Level 3 - Health & Social care
Dunstable College
Luton 1996.09 - 1999.07
GCSEs - High school
Halyard High School
Luton Skills
- Efficient organization
- Decision-making confidence
- Results-oriented approach
- Service delivery oversight
- Data entry proficiency
- Office equipment operation
- Workload management
- Sales promotion
- Product upselling
- Telephone etiquette
- Sage 60 expertise
- Customer service excellence
- Psychiatric treatment planning
- Personality disorder specialization
- Psychotropic medication knowledge
Timeline
Credit controller/Accounts
Yarl Hydracentre
2023.08 - Current
Mental health nurse
NHS
2019.10 - 2023.02
Sales/Duty Manager
Nuffield Health
2010.08 - 2019.09
Higher National Diploma - Social Welfare & Science
Lancaster University
1999.09 - 2003.07
NVQ Level 3 - Health & Social care
Dunstable College
1996.09 - 1999.07
GCSEs - High school
Halyard High School