Summary
Overview
Work history
Education
Skills
Timeline
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LEA VILONE

London

Summary

Driven with a background in client relationship management, credit control, and account growth. Skilled at identifying cross-selling opportunities, promoting service upgrades, and driving revenue through a deep understanding of client needs. Proven ability to manage high-value accounts, resolve complex issues, and deliver exceptional customer service. Highly organized, commercially focused, and able to use excel and CRM systems to support strategic decision-making and account performance.

Overview

3
3
years of professional experience

Work history

Credit controller

Addison Lee
LONDON
09.2024 - Current
  • Managed credit control for high-value clients, ensuring timely collections, reducing overdue accounts, and supporting account performance through strong organization and relationship management
  • Utilized quick learning abilities to quickly familiarize myself with the accounts and successfully clear aged debt, over 100 days past due early into the role.
  • Self-motivated and commercially focused, able to work independently and foster effective relationships across teams to drive sales and profitability
  • Resolved escalated issues efficiently, reducing potential damage to customer relationships.
  • Developed strong relationship with clients, fostering loyalty and trust on both ends.
  • Managed my debtor ledger meticulously, minimizing any potential errors or discrepancies.
  • Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
  • Used Excel to generate detailed financial reports for top-tier clients, supporting account reviews and strategic decision-making.

Account executive

Addison Lee
London
03.2022 - Current
  • Regularly reviewed account ledgers to identify cross-selling opportunities and acted on client needs, resulting in visible revenue growth.
  • Delivered exceptional customer service by handling requests, queries, and complaints with friendly, knowledgeable support consistently earning positive customer feedback
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Identified growth opportunities within existing accounts and built to increase account value
  • Promoted upgrades by staying informed and highlighting new features and changes as released.
  • Opened new accounts, including Access to Work, handling specific requirements and high-maintenance clients to ensure smooth first booking.
  • Followed company CRM models to maintain up-to-date, accurate account information.

Education

Bachelor of Arts - Business Administration

Augustana University
United States

Bachelor of Arts - Accounting

Augustanan University
United States

Skills

  • Cross-functional collaboration
  • Sales techniques
  • Customer handling
  • Client retention and upselling
  • Efficient organization
  • Problem solving
  • Prioritization of workload and activity planning
  • Complaint management
  • Sales techniques
  • Microsoft excel

Timeline

Credit controller

Addison Lee
09.2024 - Current

Account executive

Addison Lee
03.2022 - Current

Bachelor of Arts - Business Administration

Augustana University

Bachelor of Arts - Accounting

Augustanan University

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LEA VILONE