Jacqueline Brown
West Midlands
Summary
An organised and customer focused individual with previous customer service experience. With excellent communication skills, I have the ability to deal with customer enquiries & complaints. I am a highly motivated person with excellent attention to detail, believing that good teamwork & individual efforts bring excellent results. I am willing to train if required and available for an immediate start.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Teaching Assistant
Connex Education
2022.01 - 2024.12
- Working in a local primary school
- Supporting the teaching staff as needed
- Doing 1-2-1 with pupils to support with reading, maths and other subjects as needed
- Supporting in nurture groups in lessons for those that need the extra support
- Providing excellent customer service face to face all day every day
- Dealing with Using inhouse IT systems and handheld scanner as needed
- Taking responsibility and training new employees.
Customer Adviser
Utility Warehouse
2023.01 - 2024.02
- Working for a large organisation supporting customers to save money on their utility bills
- Booking appointments with customers and giving quotes as needed
- Working flexibly to satisfy demand
- Giving product advice to customers
- Working independently, but as part of a large area team of around 200 colleagues
- Providing excellent customer service face to face all day every day
- Meeting target and deadlines, even under pressure during busy periods.
Teaching Assistant
Monarch/ Reddal Education
2020.02 - 2022.08
- To work one to one with pupils
- To do group sessions along side the Teacher
- To support pupils in learning and enrichment
- To help Teachers with tasks e.g photocopy and printing
- Helping Teachers with marking
- To ensure all children are cared for
- To support with lunch and break supervision.
Kitchen Assistant
German Doner Kebab
2019.08 - 2021.09
- Working in the kitchen making wraps burgers donner breads etc
- Toasting all breads and working on fries section
- Making spring rolls and onion rings
- Making donner box's
- Making sure all sections are clean and shop floor is clean.
Food Service Assistant
WS10 Conference & Banqueting Centre
2018.01 - 2019.01
- My role involves opening and preparing the centre for trade this is done by ensuring all displays, counters and seating areas are presented to the highest standards
- I assist in the preparation of hospitality as required as well as serving customers with both hot and cold food of the highest quality
- I serve customers at till point whilst delivering excellent customer service, making barista style hot drinks for customers, taking food orders and running food to tables
- My role also includes stock rotation and day to day labelling and completing opening and closing checklists daily all whilst ensuring compliance with all Health & Safety legislation.
Adult Carer
gov.uk
2015.07 - 2018.11
Childminder Assistant
Precious Gems
2014.06 - 2015.07
children's Residential Support Worker
Focal Childcare
2011.03 - 2011.09
Assistant Cashier
Halfords
2008.02 - 2009.03
Assistant Cashier
Bright House
2007.01 - 2007.07
Education
Diploma in Health & Social Care -
Bourneville College
2006.01 - 2007.04
NVQ Level 2 in Health and Social Care - undefined
South Birmingham college
2010.01 -
NVQ Birmingham Hairdressing College - undefined
2005
2006.01 -
NCFE Cache Level 2 Supporting Teaching - Education
Walsall College
Walsall 2020.09 - 2021.09
Skills
- Previous experience in delivering Customer Service
- The ability to work well with others
- Patience and the ability to remain calm in stressful situations
- Thorough attention to detail
- The ability to use own initiative
- Excellent verbal communication skills
- Confident in using Microsoft Office and other programmes
Custom
I enjoy spending time with my friends and family, cooking and keeping active.
Timeline
Customer Adviser
Utility Warehouse
2023.01 - 2024.02
Teaching Assistant
Connex Education
2022.01 - 2024.12
NCFE Cache Level 2 Supporting Teaching - Education
Walsall College
2020.09 - 2021.09
Teaching Assistant
Monarch/ Reddal Education
2020.02 - 2022.08
Kitchen Assistant
German Doner Kebab
2019.08 - 2021.09
Food Service Assistant
WS10 Conference & Banqueting Centre
2018.01 - 2019.01
Adult Carer
gov.uk
2015.07 - 2018.11
Childminder Assistant
Precious Gems
2014.06 - 2015.07
children's Residential Support Worker
Focal Childcare
2011.03 - 2011.09
NVQ Level 2 in Health and Social Care - undefined
South Birmingham college
2010.01 -
Assistant Cashier
Halfords
2008.02 - 2009.03
Assistant Cashier
Bright House
2007.01 - 2007.07
Diploma in Health & Social Care -
Bourneville College
2006.01 - 2007.04
NVQ Birmingham Hairdressing College - undefined
2005
2006.01 -