Jacqueline Brown
West Midlands
Summary
An organised and customer focused individual with previous customer service experience. With excellent communication skills, I have the ability to deal with customer enquiries & complaints. I am a highly motivated person with excellent attention to detail, believing that good teamwork & individual efforts bring excellent results. I am willing to train if required and available for an immediate start.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Teaching Assistant
Connex Education
01.2022 - 12.2024
- Working in a local primary school
- Supporting the teaching staff as needed
- Doing 1-2-1 with pupils to support with reading, maths and other subjects as needed
- Supporting in nurture groups in lessons for those that need the extra support
- Providing excellent customer service face to face all day every day
- Dealing with Using inhouse IT systems and handheld scanner as needed
- Taking responsibility and training new employees.
Customer Adviser
Utility Warehouse
01.2023 - 02.2024
- Working for a large organisation supporting customers to save money on their utility bills
- Booking appointments with customers and giving quotes as needed
- Working flexibly to satisfy demand
- Giving product advice to customers
- Working independently, but as part of a large area team of around 200 colleagues
- Providing excellent customer service face to face all day every day
- Meeting target and deadlines, even under pressure during busy periods.
Teaching Assistant
Monarch/ Reddal Education
02.2020 - 08.2022
- To work one to one with pupils
- To do group sessions along side the Teacher
- To support pupils in learning and enrichment
- To help Teachers with tasks e.g photocopy and printing
- Helping Teachers with marking
- To ensure all children are cared for
- To support with lunch and break supervision.
Kitchen Assistant
German Doner Kebab
08.2019 - 09.2021
- Working in the kitchen making wraps burgers donner breads etc
- Toasting all breads and working on fries section
- Making spring rolls and onion rings
- Making donner box's
- Making sure all sections are clean and shop floor is clean.
Food Service Assistant
WS10 Conference & Banqueting Centre
01.2018 - 01.2019
- My role involves opening and preparing the centre for trade this is done by ensuring all displays, counters and seating areas are presented to the highest standards
- I assist in the preparation of hospitality as required as well as serving customers with both hot and cold food of the highest quality
- I serve customers at till point whilst delivering excellent customer service, making barista style hot drinks for customers, taking food orders and running food to tables
- My role also includes stock rotation and day to day labelling and completing opening and closing checklists daily all whilst ensuring compliance with all Health & Safety legislation.
Adult Carer
gov.uk
07.2015 - 11.2018
Childminder Assistant
Precious Gems
06.2014 - 07.2015
children's Residential Support Worker
Focal Childcare
03.2011 - 09.2011
Assistant Cashier
Halfords
02.2008 - 03.2009
Assistant Cashier
Bright House
01.2007 - 07.2007
Education
Diploma in Health & Social Care -
Bourneville College
01.2006 - 04.2007
NVQ Level 2 in Health and Social Care - undefined
South Birmingham college
01.2010 - undefined
NVQ Birmingham Hairdressing College - undefined
2005
01.2006 - undefined
NCFE Cache Level 2 Supporting Teaching - Education
Walsall College
Walsall 09.2020 - 09.2021
Skills
- Previous experience in delivering Customer Service
- The ability to work well with others
- Patience and the ability to remain calm in stressful situations
- Thorough attention to detail
- The ability to use own initiative
- Excellent verbal communication skills
- Confident in using Microsoft Office and other programmes
Custom
I enjoy spending time with my friends and family, cooking and keeping active.
Timeline
Customer Adviser
Utility Warehouse
01.2023 - 02.2024
Teaching Assistant
Connex Education
01.2022 - 12.2024
NCFE Cache Level 2 Supporting Teaching - Education
Walsall College
09.2020 - 09.2021
Teaching Assistant
Monarch/ Reddal Education
02.2020 - 08.2022
Kitchen Assistant
German Doner Kebab
08.2019 - 09.2021
Food Service Assistant
WS10 Conference & Banqueting Centre
01.2018 - 01.2019
Adult Carer
gov.uk
07.2015 - 11.2018
Childminder Assistant
Precious Gems
06.2014 - 07.2015
children's Residential Support Worker
Focal Childcare
03.2011 - 09.2011
NVQ Level 2 in Health and Social Care - undefined
South Birmingham college
01.2010 - undefined
Assistant Cashier
Halfords
02.2008 - 03.2009
Assistant Cashier
Bright House
01.2007 - 07.2007
Diploma in Health & Social Care -
Bourneville College
01.2006 - 04.2007
NVQ Birmingham Hairdressing College - undefined
2005
01.2006 - undefined
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