Jacob Jezzard

Operating Reach trucks and Forklifts.

Picking, Packing and shipping orders.

Loading and unloading lorries.

Processing returns, Testing products and inspecting for any damage.

Responding to customer queries via email or telephone, Managing over 50+ queries per day.

Using warehouse system to put stock into correct locations in warehouse racking.

Stripping down electrical waste and salvaging Hardrives, copper and memory.

Working outside no matter what weather conditions.

Organizing transport for collection of waste materials for various companies.

Operating heavy machinery to break down certain items.

Composing Invoices for customers, Updating various spreadsheets with pricing.

Liaising with customers via telephone and email.

• Assisted with managing deliveries of demo kits and loan kits for customers and sales representatives.
• Organised paperwork for customers and sales representatives.
• Handled returns and credited each return back onto the system efficiently.
• Supported logistics for demo stock and customer orders.
• Received phone calls from sales representatives, customers, third-party companies, and customers.
• Performed general warehouse duties including picking, packing, maintaining cleanliness, and adhering to health and safety legislation.

• Assisted team members in loading large items safely onto delivery trucks.
• Collaborated on stock checking routines, provided accurate inventory updates.
• Inspected goods upon arrival, reported any discrepancies or damages.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Putting away incoming deliveries of customer files, Scanning them into correct locations So that they can be picked efficiently.

• Trained new staff members on store procedures and policies for effective induction process.
• Collaborated with team members to ensure smooth store operations daily.
• Helped in setting up promotional displays, increasing product visibility.
• Maintained cleanliness and hygiene standards within retail environment for safer shopping experience.
• High level of customer service, Serving customers on tills and helping customers with shopping and information.
• Became a wine specialist with the company achieving a WSET level 2 in beers, wines and sprits. Using this knowledge to upsell products.